Furniture Repair Technician Lead

Job Overview:

The role of the Furniture Repair Lead is to proactively plan, execute, and assist with overseeing all shop operations in conjunction with the Furniture Repair Management team. The Furniture Repair Lead will assist with overseeing the Furniture Repair Shop and coaching the Furniture Repair Technicians on how to perform repairs for all merchandise.

The Furniture Repair Lead will also coordinate and work with multiple departments to help resolve customer issues, problems with merchandise, inventory control issues, and any other problem that may occur.

Compensation:

Pay: Starting at $20/hour and up - Dependent on experience and education

Pay Grade C: $17.71-32.89

At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching!

Job Requirements

• Preferred minimum of one year of experience working with wood furniture, leather, fabric & upholstery.
• Assessing damages and choose appropriate methods of repair for wood furniture, leather, fabric and upholstery.
• Experience using power tools and the ability to safely instruct employees on how to use them.
• Excellent time management skills and attention to detail.
• Must be able to learn, understand, and apply new technologies including but not limited to iPads, storis, word, excel, etc.
• Able to work all shifts all schedules, evenings, weekends and holidays.

Job Expectations:

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Establishes schedules and provides continual training to team members with an emphasis on safety and service.
• Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
• Communicates, leads, and develops teamwork with the Furniture Repair Technicians.
• Addresses complaints and resolves problems as needed.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Proactively manage changes in operation of the Furniture Repair Shop.
• Build, develop, and grow any business relationships vital to the success of the operation of the Furniture Repair Shop.
• Ability to conform to shifting priorities, demands and timelines and effectively prioritize and execute tasks in a high-pressure environment.
• Positive attitude with strong inter-personal skills.
• Ability to follow directions and work independently
• Professional with good communication skills and customer service experience
• Professional Appearance
• Demonstrate high level of attention to detail and professionalism at all times.
• Possess excellent organizational skills.
• Excellent listening skills and the ability to work independently and with the warehouse management team

Physical Requirements:

• Requires the ability to maneuver in confined and at times congested areas. 

• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.

• Requires constant use of arms, hands, fingers, eyes, legs, and back. 

• Ability to move, lift, carry, push, pull, and place objects weighing 50-100lbs
• Able to work shifts that are 8-12 hours long.
• Ability to work 0 to 35 feet above the ground. 

• Able to work in various weather conditions. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

Physical Work Environment:

• Fluorescent Lighting
• Concrete Flooring
• Climate effected by outside conditions
• Considerable exterior noise
• Extreme temperature fluctuations in warehouse

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!