Fountain Worker - Nook Express - Steady Extra (The Linq LV)

The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's requests

•       Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5feet - greet and speak to guest.
•  Accurately inputs all orders into the POS terminal.
•   Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
•   Makes drinks to order in accordance with established recipes and time guidelines.
•  Delivers product to customer in timely manner.
•   Maintain high levels of customer service at all times.
•    Thanks guests for their patronage.
•    Maintain appropriate level of stock items in area.
•  Assist in maintaining display cases and pastry par levels.
•  Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
• Assist all co-workers as needed. Assist Management in getting food product to customer
•       Assist in training new Fountain Counter Persons and new Management staff during their training period.
•  Responsible for periodic cleaning tasks assigned by Management
•    Attend mandatory meetings and training classes as assigned.
•  Resolve guest complaints expeditiously and inform Management of the complaints
•     Prepare or serve menu items, such as sandwiches or salads
•  Basic food preparation and service 

Must have 6 months previous cash handling experience.

·        Work requires effective communication in English, both verbal and written form in a professional manner.

·        Must present a neat and professional appearance.

·        Work requires attention to detail and accuracy.

·        Work requires interactions with customers, public and co-workers.

·        Work requires use of a computer and/or cash register.

ADDITIONAL REQUIREMENTS

• Fast paced environment, multiple tasks to be handled undertime constraint.  

• Must be able to handle heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner