Director of Hotel Operations (Horseshoe Bossier City)

The Director of Hotel Operations directs the day-to-day activities of Hotel Operations.  Responsible for monitoring these operations and to ensure high standards of product quality and delivery.

• Directs the day-to-day operating activities of Hotel Operations.

• Establishes and administers procedures pertaining to the proper coordination of all operating activities relating to Hotel Operations.

• Determines personnel requirements of the departments and establishes or approves shift schedules to provide maximum service to patrons, consistent with operational or seasonal demands.

• Establishes and administers safety policies and procedures pertaining to the hotel and assures adherence to these policies and procedures.

• Analyzes, evaluates and submits proper reports for the purchase of new equipment within the guidelines of the hotel department’s budget.

• Prepares annual budgets and operating forecasts; prepares regular and special reports; maintains necessary records and files.

• Counsels, guides, and instructs assigned personnel in the proper performance of their duties.  Prepares and coordinates the periodic performance reviews of assigned personnel.

• Recommends personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff.  Recommends wage and salary adjustments within established limits. Approves vacations and recommends leaves of absence.

• Minimum of 5 years of demonstrated leadership ability, preferable in Hotel Operations or Hospitality

• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.

• College degree with some Business and Financial courses preferred

• Must possess excellent communications skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests

• Must be creative and innovative, to increase guest loyalty and bring in new guests

• Must be able to manage multiple objectives and tasks simultaneously and be able to continually assess and re-set priorities

• Demonstrated ability in maintaining consistent, high quality guest service levels.

• Excellent written and oral communication skills required.     
• A demonstrated ability to think strategically and perform competitive analysis is required. 

• Excellent motivational ability required creating high levels of customer satisfaction.

• Must be able to get along with co-workers and work as a team

• Must present a well-groomed and professional appearance

ADDITIONAL REQUIREMENTS

• Proven ability to think through abstract, complex problems.     
• Proven ability to write persuasively. 
• Proven ability to analyze complex data to determine a future course of action. 
• Ability to keep focused attention on abstract, complex data for long periods of time. 
• Ability to navigate through the casino floor and back of house areas to attend meetings with employees and to host customers. 
• Ability to walk, stand, and converse with large numbers of customers and employees for long periods of time. 
• Ability to travel to different cities. 
• Ability to work over 10 hours per day with few breaks in a very stressful, smoke-filled environment. 

• Ability to maintain a calm demeanor in stressful situations