Operations Manager - Typhoon Texas Austin

Description

Position Overview:

Under the guidance of the Director of Operations, the Operations Manager oversees daily operational responsibilities (and assigned vendor partnerships) for the waterpark, ensuring that all departmental safety, training, and compliance responsibilities, as well as all In-Park-Entertainment (IPE) events, are executed with excellence for Typhoon Texas Austin Waterpark. This role requires strong operational and leadership skills to effectively guide team members in meeting guest experience expectations while achieving company goals and KPIs, and serves as the operations leader on duty in the Director of Operations’ absence.

Position Responsibilities:

• Ensure a team-focused and others-first mentality is always demonstrated to assist the business with exceeding community and corporate expectations by partnering with and supporting all team members.
• Manage direct reports while providing clear expectations for projects, goals, and daily operations to ensure all direct reports follow and/or enforce company and park policies. Shared by Park Leadership and/or outlined within the Typhoon Texas Code of Conduct, Appearance Policy, Pyek Playbook, and Employee Handbook.
• Provide and document regular training, guidance, and instruction with excellence to each direct report, including but not limited to new hire/re-hire training, pre-season training, in-service training, as well as daily employee feedback.
• Responsible for partnering with Human Resources to recruit, hire, train, coach, and discipline all direct reports.
• Lead team to ensure all company safety and cleanliness standards are exceeded.
• Support the Operations Admin to schedule all employees of the Operations team to be onsite in compliance with company standards, including before, during, and after compliance checklists.
• Ensure all park services and operations stated deadlines regarding opening and closing of the park in and out of season, as well as any IPE planning and scheduling, are met as outlined by company leadership.
• Execute, help develop, and hold the team accountable to comprehensive procedures, as approved by the Director of Operations, for daily park cleanliness, attraction operations, training, safety, leadership expectations, and cleanliness with excellence.
• Engage vendors (i.e. Medical, Police/Security, Ellis & Associates, Bands, DJ’s), within purchasing and contract limits approved by the Director of Operations, to ensure all partnerships meet cost and contracted expectations, timely scheduling, and the compliance of all required documents.
• Perform daily, weekly, and monthly inspections that are recorded in Mobaro. Be responsive and accountable for required completion and record retention of checklists, inspections, inventory, and timesheets, as well as all department purchasing and budgetary expectations associated with this role.
• Ensure all Water Safety and Park Services positions meet excellent operational standards by regularly inspecting and auditing the team while coaching everyone to meet with excellence and expected results.
• Ensure all guest-facing areas, team member areas, back-of-house areas, and storage areas associated with Operations meet or exceed company cleanliness, inventory, and organization standards while resolving concerns in a timely fashion.
• Ensure all dispatch control systems, training equipment, daily equipment, and guest-facing furniture (chairs, tables, umbrellas, etc.) are properly maintained, inventoried, and serviced by prioritizing a proactive approach to ensure operating efficiency and safety for guests and employees with excellence. Report repairs using Mobaro.
• Review, understand, and ensure compliance with all local and national codes relevant to our area of business, including Model Aquatic Health Code, ASTM, Health Department, ADA Code, OSHA Code, Ellis & Associates, etc.
• Report facility issues that are not immediately repairable to the Director of Operations.
• Follow instructions and best practices for safety and compliance when using equipment (such as ladders, tools, lifts, motorized vehicles, etc.), working in hazardous environments, or using chemical products and materials.
• Address guest feedback and on-site concerns, lead service recovery efforts, and escalate to the Director of Operations as needed.
• Meet or exceed any assigned deadline with minimal supervision for all key responsibilities and properly report to your supervisor any deadlines that could possibly be missed.
• Other duties as designated by the Director of Operations, General Manager, Vice-President(s), and/or President. 
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.

Requirements

Qualifications:

• Must be 18 years of age or older. 
• 2+ years of supervisory or leadership experience in a waterpark, amusement park, or related guest-service environment required.
• Must obtain a Lifeguard License for Special Facilities and an Instructor certification through Ellis & Associates. 
• Must be able to work in warm/humid settings and hot/humid weather for outdoor waterpark environments.
• Must be able to stand and walk for extended periods of time.
• Must be able to work weekdays, weekends, nights, and holidays while exposed to all types of weather. 
• May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
• Must be able to multi-task and be flexible in a fast-paced environment.
• Proficient in Microsoft Office as well as basic computer skills and app-based technology. 
• Able to obtain the following certifications: OSHA-10 Certification, CPO or AFO Certification, First Aid Certification. 

Education:

• High school diploma or equivalent (GED) required; associate degree or additional continuing education preferred.