Advanced Clinical Provider - Telehealth

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Patient evaluation, examination, diagnosis, and treatment

• Review and interpret patients’ medical, surgical, family, and social history both via telehealth and in person.
• Review and assess patients’ medical questions.
• Perform appropriate examinations and procedures for male and female patients.  This includes comprehensive physical examinations, including pelvic examinations and cervical cancer screening, as well as contraceptive procedures (e.g. intrauterine device, contraceptive implant).  and other types of examinations as indicated by PPMT’s health care center medical policy.
• Assess and counsel patients’ contraceptive options. Evaluate, diagnose, and treat patients following the guidelines of the PPMT Medical Standards and Guidelines.
• Prescribe all Federal Drug Administration (FDA) approved methods of birth control.  This includes but is not limited to: IUS insertions and removals, contraceptive implant (Nexplanon) insertions and removals, and dispensing contraceptive supplies and medications.
• Interpret laboratory data and order appropriate additional laboratory investigations as indicated.
• Provide patients with referrals to specialists as needed.
• Consult with the PPMT CMO regarding difficult or atypical medical conditions.
• Prescribe and administer medication abortion.
• Prescribe emergency contraception.

Education

• Provide patient education on all FDA-approved birth control methods to patients and handle patient questions and problems relating to these methods in a factual, unbiased manner.
• Provide medically accurate education and counsel on abortion in a factual, unbiased manner.
• Participate in PPMT training and other educational activities.

 Clinical Team Effectiveness

• Participate in a team-centered approach to patient care, being aware of and responsive to the needs of the patients and the entire clinical team.
• Understand and work together as a team member to reach PPMT productivity goals.
• Assist with training of health care center staff in health care operations, workflow, environmental maintenance and health education.
• Participate in health care center staff meetings.

 Clinical Operations

• Maintain and monitor the quality of patient records; ensure inclusion of all appropriate findings, recommendations and charges.
• Identify process improvements for the overall functioning and workflow of the health care center as well as telehealth services and make suggestions to the Health Care Center Manager, Director of Clinical Excellence, and Chief Medical Officer.

Compliance

• Ensure that all Planned Parenthood Federation of America (PPFA), PPMT, federal, state, and any other regulatory agency medical practices and protocols are interpreted, implemented, and managed by all health care center staff.
• Ensure compliance with all Planned Parenthood Federation of America (PPFA), National Abortion Federation (NAF), and PPMT policies and standard operating procedures. (Including but not limited to MS&Gs, customer standards, quality assurance, Health Insurance Portability and Accountability Act (HIPAA), personnel, fiscal, risk management, safety, security, pharmacy, and Payment Card Industry (PCI)).
• Participate in the Quality Risk Management Program by completing occurrence reports.
• Comply with all mandatory reporting requirements.
• Patients shall not be subject to coercion in the use of any particular method of Family Planning.
• Staff may be subject to prosecution if they coerce or try to coerce any person to undergo abortion or sterilization procedures.

STANDARD REQUIREMENTS:

• Understands and works together as a team to meet PPMT productivity goals.  Productivity results for each health center will be shared by your manager and staff monthly. 
• Understands the financial aspects of our business and maintains focus on cost-effectiveness and ultimately stewardship.
• Supports, cooperates with, and implements specific procedures and programs for safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training. 
• Cooperates and works together with all co-workers.
• Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy, and dignity for all.
• Follows up as appropriate with supervisor, co-workers, and patients regarding reported complaints, problems, and concerns.
• Promotes positive public image and relations of PPMT.
• Completes requirements for acceptable attendance and timeliness to work, uniform, and dress codes including personal hygiene.
• Performs other work duties as assigned.
• Creates and fosters an environment focused on excellence in customer service and patient-centered care:
• Is culturally and linguistically competent and respectful.
• Committed to delivering high-quality service.
• Understands, anticipates, and responds effectively to patient/customer and internal colleagues' needs and priorities.
• Acts to restore patient/client and internal colleague satisfaction.
• Collaborates with others to act to implement long-term solutions.

MINIMUM SKILLS AND QUALIFICATIONS:

Education and/or Experience --
• Licensure or certification of accredited Advanced Practice Clinician program.
• Current Montana Nurse Practitioner, Physician Assistant, or other Advanced Practice Clinician license.
• Nurse Practitioner or Physician Assistant training and subsequent experience in reproductive healthcare.
• Current Drug Enforcement Agency (DEA) Certificate with prescriptive authority.
• Current Cardiopulmonary Resuscitation (CPR) Certificate.