Operations Manager

Operations Manager

Cherokee Fiber & Associates is a proud division of Hyper Networks LLC. To learn more about Cherokee Fiber & Associates please visit our website at: https://www.cherokeefiber.com/

The Operations Manager will be accountable for all self-performed construction activity in the market. They will be responsible for the strategy, growth, and profitability of the OSP and ISP Construction divisions as well as the continued growth and improvement of the OSP and ISP Construction service offerings. This position reports to the Executive VP of Technical Operations.

SUPERVISORY RESPONSIBILITIES

• Recruits, interviews, hires, and trains new staff

• Oversees the daily workflow of the department 

• Oversees Time and Attendance duties, e.g., approving timecards

• Provides constructive and timely performance evaluations

• Provides Management direction and counseling

• Handles discipline and termination of employees in accordance with company policy

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain a safe environment and ensure all safety standards are met.

• Program Management for OSP and ISP/MxU: 

  • Lead cross-functional teams with Program Planning documenting plans for scoping, budgeting, training, execution, communication, risk taking, and closeout.

  • Lead training effort for the workforce to ensure everyone understands their role and responsibilities.

  • Set Key Performance Indicators (KPIs), Develop production schedule, and set a baseline with stakeholders. Monitor and Control production against a baseline.

  • Trend and report results. Produce, and distribute high-level programmatic production reports. 

  • Participates in regular calls with internal stakeholders to cover updates and program status. 

  • Assist in identifying, developing, and implementing risk mitigation plan for suppliers and vendors

• Business Operations:

  • Monitor financial health and status of projects and programs.

  • Ensure field resolution of financial issues

• Data Quality Management: 

  • Install a culture of data accuracy, data governance, and accountability through the FiberManager system.

• Process Management:

  • Document operational processes. 

  • Distribute business process outlines

•  Training: 

  • Initiatives for the Outside Plant Manager and Warehouse function in Atlanta market.

• System Management:

  • Responsible for clear business processes and all operational use of tools. Partner with internal systems experts to standardize the use of tools, data fields, and business processes

KNOWLEDGE, SKILLS, and ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers

• Full knowledge of operating fiber optic splicing equipment

• Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports

• Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately

• Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. 

• Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)

• Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner

• Demonstrated sound judgment and decision making

• Critical thinking and complex problem solving

• Reporting and prioritizing workloads 

• Handling multiple projects and deadlines in a fast-paced environment

• Maintaining organized and accurate records 

• Working independently with minimal supervision

• Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets

• Knowledge of basic mathematics

• Demonstrating a high level of maturity and leadership

• Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change

• Ability to pass pre-employment screenings (motor vehicle, drug, and background) 

EDUCATION and EXPERIENCE

• Bachelor’s Degree or equivalent work experience

• Valid Driver's license with satisfactory driving record

• 3+ years of operations management experience installing and maintaining fiber optic products and services preferred

• 3+ years managerial experience of small, remote, field based teams preferred

WORKING CONDITIONS

• May be required to work long and unpredictable hours including weekends

• Exposure to the outdoors in all types of weather

• Exposure to dust, fluctuating temperatures, and periodic high noise levels

Cherokee Fiber & Associates is an Equal Opportunity Employer. Employment opportunities at Cherokee Fiber & Associates are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.