Patient Financial Specialist

OnPoint Medical Group is searching for an outstanding Patient Financial Specialist to join our team! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

Position Summary

The Patient Financial Specialist plays a key role in supporting the financial health of the organization by managing patient collections, payment plans, bankruptcy accounts, and coordination with contracted collection agencies. This position requires strong attention to detail, professionalism, and a patient-centered approach when working with sensitive financial information.

Essential Duties and Responsibilities

The following duties are representative of the position and may be modified as business needs evolve.

Patient Financial & Collections Responsibilities

• Contact patients regarding outstanding balances and establish, manage, and monitor payment plans

• Upload, maintain, and manage patient accounts within contracted collection agency software

• Resolve and manage patient disputes related to collections

• Work directly with contracted collection agencies to support account resolution

• Handle credit card disputes related to patient accounts

Bankruptcy Management

• Manage and track bankruptcy accounts

• Maintain and update bankruptcy cases within the Athenahealth practice management system

Compliance & Administrative Responsibilities

• Adhere to all OMG policies and procedures, including HIPAA, OSHA, and PCI DSS requirements

• Maintain strict confidentiality, privacy, and data security standards

• Work within the Billing Compliance Plan and established billing guidelines

• Perform other administrative duties as assigned

• Maintain a clean, organized, and professional work environment

• Deliver faxes and documentation to billing department staff as needed

Qualifications

Minimum Education and Experience

• High School Diploma or equivalent

• Strong computer skills

• Minimum of 5 years of healthcare collections experience

• Minimum of 2 years of billing experience

Preferred Education and Experience

• Some college coursework (medical, business, or accounting focus preferred)

• Bilingual (preferred)

• EMR experience, preferably Athenahealth practice management system

Customer Service Excellence

• Provide exceptional customer service aligned with the clinic’s mission and values

• Interact with patients and families in a courteous, respectful, and professional manner

• Maintain patient confidentiality in accordance with HIPAA and organizational policies

• Follow proper chain of command for patient concerns or complaints

Required Skills and Abilities

Language Skills

• Ability to effectively communicate information and respond to questions from patients, staff, and management

Mathematical Skills

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals

Reasoning Ability

• Ability to define problems, collect and analyze data, establish facts, and draw sound conclusions

Aptitudes and Temperament

• High energy with the ability to adapt to changing workloads and priorities

• Strong decision-making skills based on facts and data

• Demonstrates compassion, quality, loyalty, and conscientiousness

• Ability to build and maintain effective working relationships with patients, families, and staff

Supervisory Responsibilities

• This position does not have supervisory responsibilities

Job Elements / Working Conditions

• Regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear

• Occasionally required to walk, sit, stoop, kneel, crouch, or crawl

• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move more than 25 pounds

• Vision requirements include close vision, distance vision, and ability to adjust focus

Work Environment
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BENEFITS OFFERED

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

Salary: $20 - $23 / hour 

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.

Applicants can redact age information from requested transcripts.