Berkley
Manager, Loss Control/Risk Services
11201 Douglas Avenue, Urbandale, IA 50322
On-site
First seen by offpeak October 8, 2026
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Company Details
"Strong, Local and Trusted since 1886"Rated Best Places to Work 2020, 2022, and 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.
As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor's Financial Rating of A+ (Strong).
The Company is an equal employment opportunity employer.
Responsibilities
The Manager, Loss Control/Risk Services leads a team of Risk Services Professionals and oversees the day-to-day operations of the department, driving strategic goals that align with overall corporate objectives while fostering a strong, positive culture. This individual will drive the client experience to the forefront of this role – at a level equal to or greater than the technical discipline.
This role will:
- Lead a team of Risk Services Professionals, providing direction and oversight of daily operations.• Create a positive work environment and collaborate with business unit partners to develop and implement strategic goals and objectives that support enterprise alignment and strategy.• Attract, select, develop, and retain high-caliber talent through active performance management and implementation of a meaningful development process.• Contribute to CWG's overall success by developing departmental and individual team member goals; measuring results, rewarding achievements, or taking corrective actions as necessary.• Make changes as warranted to ensure account expectations are met or exceeded, consistently seeking process improvement opportunities.• Interact regularly, by phone and in person, with internal and external business partners to build ongoing partnerships, share innovative ideas and solutions, and expand CWG's Risk Services Value Proposition.• Keep abreast of industry developments and actively participate in industry seminars and programs to advance technical knowledge and incorporate relevant practices into operations.• Assist in preparing the departmental budget, including forecasting FTE, salary budget expense, travel expense, training, and equipment needs, and submit to the Risk Services AVP for annual budget preparation.• Manage the departmental budget throughout the year.• Directly lead Risk Services professionals, providing guidance, coaching, and mentorship.• Carry out leadership responsibilities in accordance with organizational policies and applicable laws.• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
Qualifications
- Strong demonstrated leadership abilities.• In-depth technical experience in risk control disciplines.• Training and presentation experience.• Valid driver's license for travel.• CSP, CFPS, CDS, CIH certification desired.• Current or prior working knowledge of Commercial Agribusiness is a strong plus.• Highly skilled in creating, sharing, and leading a vision, and in change management.• Demonstrated ability to coach teams through change, lead people, and achieve results through others.• Ability to think ahead and plan over a 2–3-year time span and organize and manage multiple priorities.• Strong communication skills with all levels of the organization and ability to attract, coach, and develop talent.• Problem analysis and problem resolution skills at both strategic and functional levels.• Strong customer orientation and interpersonal and communication skills, including presentation skills.• Regular, consistent demonstration of commitment to company values and guiding principles.• Proficiency with Microsoft Word, Excel, Outlook, company business systems, and various analytical tools to evaluate data.• Ability to travel on a regular basis and work outside normal work schedule to fulfill responsibilities.
- Bachelor's degree from a four-year college or university with a preferred emphasis in occupational/industrial safety, agricultural science, engineering, or insurance; or ten years related experience with property/casualty risk control; or an equivalent combination of education and experience.• Completion of or progress toward AINS, AIM, ARM, CPCU, or similar professional insurance designation preferred.