Director of Operations-FQHC

Job Title: Director of Operations – FQHC

Location:  Hamtramck, MI
Employment Type: Full-Time

Lead and Scale Mission-Driven Care at EPIC Care Centers INC

At EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations.

This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact.

What You’ll Do

Operational Leadership & Strategy

• Lead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care. 
• Develop and execute operational strategies aligned with organizational goals andHRSA/FQHC requirements.
• Supportclinic expansion, new site launches, and service line growth.

FQHC Compliance & Regulatory Oversight

• Ensure full compliance withHRSA Health Center Program requirements, including:

• Scope of Project 
• Sliding Fee Discount Program (SFDP) 
• UDS reporting and performance measures 

• Maintain readiness forHRSA Operational Site Visits (OSVs)and audits.
• Oversee policies and procedures to ensure adherence tofederal, state, and local regulations.

Financial Performance & Optimization

• Partner with finance to managebudgets, cost controls, and revenue cycle performance.
• Monitor key financial drivers includingvisit volume, payer mix, and reimbursement optimization.
• Support340B program oversightin collaboration with pharmacy and compliance teams.

Quality, Access & Patient Experience

• Drive improvements inclinical quality measures, patient outcomes, and satisfaction.
• Ensure access standards are met, includingtimely appointments and reduced barriers to care.
• Support implementation ofvalue-based care initiativesand population health strategies.

Team Leadership & Development

• Lead and develop clinic leadership (Practice Managers, Site Leads, etc.). 
• Build a high-performing, mission-driven culture focused on accountability and continuous improvement. 
• Partner with HR onrecruitment, retention, and staff development.

Cross-Functional Collaboration

• Work closely with clinical leadership, compliance, finance, IT, and population health teams. 
• Ensure alignment between operations, patient care delivery, and organizational strategy. 

Data, Reporting & Performance Management

• Track and analyze KPIs includingUDS measures, productivity, access, and financial performance.
• Utilize data to drive operational improvements and strategic decisions. 
• Prepare reports for executive leadership and board-level visibility as needed. 

What You Bring

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’spreferred).
• 5–10+ years of healthcare operations experience, with at least 3 years in a leadership role.
• Direct experience working in anFQHC or community health center environment.
• Strong knowledge ofHRSA regulations, UDS reporting, and compliance requirements.

Skills & Competencies

• Strategic thinker with strong execution capabilities 
• Deep understanding ofFQHC financial drivers and reimbursement models
• Strong leadership, communication, and organizational skills 
• Data-driven mindset with experience using metrics to improve performance 
• Ability to thrive in a fast-paced, growth-oriented environment 

Preferred Qualifications

• Experience with340B programs
• Experience managingmulti-site operationsand cross-functional teams.

Why Join EPIC Care Centers INC

• Mission-Driven Impact– Expand access to care for underserved communities
• Leadership Opportunity– Play a key role in building and scaling FQHC operations
• Collaborative Culture– Work with a team dedicated to innovation and patient care
• Growth Environment– Be part of a rapidly expanding organization

Ready to Lead with Purpose?

If you’re a results-driven healthcare leader with a passion for community health and operational excellence, we want to hear from you.

Apply today and help shape the future of FQHC care at EPIC Care Centers Inc

Visit www.epichs.org to learn more.

* Background checks are required for this role.