General Manager

Job Overview

The General Manager leads a profitable growth-oriented business in a specific location (“Market Center”) with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, human resources, safety, and finance. He/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.

Responsibilities/Essential Functions

• Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +).
• Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center's total managed volume.
• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands-on activities in the Market Center and in other field locations.
• Establish a cohesive team between service and production departments to meet organizational goals.
• Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, HR and Finance departments.
• Sets clear expectations for each department and leads by example.
• Ensure daily efficient operations of location in accordance with established business values, policies and processes.
• Implements, administers and evaluates programs and procedures to ensure maximum customer retention.
• Develops and maintains valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management.
• Implements general price changes when needed and changes prices on specific accounts as needed.
• Reviews financial statements, reports and other performance data in a dedicated manner. Measures financial productivity and sales goal achievement to determine areas in need of remediation and improvement.
• Personally oversees the proper and timely collection of the Company’s accounts receivables.
• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.
• Proactively supports the generation of new business for the MC. Provides leadership and support for new sales opportunities.
• Develop and maintain customer relationships with the Market Centers top customers.
• Completes in person meeting for each department head weekly to review performance.
• Promote and sustain a safety culture.
• Ensures all safety accidents and incidents are timely investigated and reported by department leadership.
• Oversees implementation, administration and evaluation of production programs and procedures.
• Conduct short and long range planning to ensure achievement of production goals and standards.
• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.
• Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods.
• Partner with labor relations or human resources in union or non-union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership
• Conduct performance evaluations for department leaders providing specific and details feedback on their management and leadership skills and the attainment of their respective goals and objectives.
• Manages the hiring, placement and removal of location’s workforce. Consults and works with staff management on the best action to take in regard to location staffing.
• Proactively leads talent development programs and efforts within the MC.

Knowledge/Skills/Abilities

• Strategic Agility (Making Complex Decisions): Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
• Building People Capability (Inspiring Others): Is skilled at getting individuals, and teams to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.
• Accountability for Excellence (Focusing on Action and Outcomes): Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.
• Impact and Influence (Getting Work Done Through Others): Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.
• Organizational Collaboration (Being Organizationally Savvy): Maneuvers well to get things done; knows where to go to get what he/she needs; politically aware and agile; knows what the right thing to do is; presents views and arguments well.
• Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.
• Demonstrated ability to grasp a large, complex, matrix-oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.
• Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.
• Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues.
• Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.
• Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement.
• Excellent communication and presentation skills with a wide range of audiences including clients, front line managers and C-level leaders.
• Proficient with Microsoft Office and Teams.

Experience/Qualifications

• Bachelor's degree or equivalent required.
• 5-7 years of progressive management responsibility.
• Demonstrated success in operations management in a production facility or manufacturing environment.
• Considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses.
• 12-18 months of business-to-business sales preferred.

License Requirements/Certifications

A valid driver’s license is required

Working Environment/Safety Requirements/Physical Requirements

• A plant/office environment, in a Market Center. Must walk/maneuver throughout the plant, loading docks, storeroom, and delivery vehicles.
• May be exposed to heat, cold, laundry chemicals, fumes, dust, and noise.
• Up to 50% of time may be required for travel; to visit customers, engaging in new sales opportunities, attend management meetings. Local or overnight travel within the United States.