Administrator, Credit & Collections

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Credit & Collections Administrator reports to the Manager, Credit & Collections
• Located in Mansfield, MA
• Full-Time
• Hybrid

The Credit & Collections Administrator plays a crucial role within our Credit team, focusing on the efficient processing of customer payments, collection of past-due receivables, and general administration of customer accounts. This position involves working closely with team members on all credit-related matters and collaborating with internal departments and customers to ensure timely resolution of account issues, accurate application of payments, and effective management of outstanding balances.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Collections Management:

• Contact customers regarding overdue invoices and reconcile customer accounts as needed.
• Process Sales Information Sheets (SIF’s), credit applications, and credit reference checks for management approval.
• Review credit holds and approve shipments of orders.
• Place accounts with Collection agency
• Process customer demand letters

Administrative Duties:

• Answer incoming calls and set up/maintain department and customer files.
• Process customer refund checks.
• Review and send invoices to customers
• Generate manual invoices/proformas as requested.
• Process and post credit card payments
• Process and post manual checks
• Code remittances for Cash Administrator
• Identify and communicate discrepancies in payments received with credit analysts

Support and Backup:

• Backup responsibility to the Cash Posting Administrator position.
• Research and resolve customer disputes.

Credit Information Handling:

• Provide customer credit information or rating on request to other trade companies.
• Keep accurate notes within Customer Relationship Management (CRM) system to document all credit collection activity on accounts.

COMPETENCIES:

• Attention to detail; gathers/analyzes information; and identifies and resolves problems in a timely manner.
• Works well in group problem-solving situations.
• Actively seeks continuous knowledge and skill development.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs and requests for assistance.
• Excellent written and verbal communication skills.
• Strong conversational phone skills and experience dealing with customers.
• Contributes to building a positive team spirit.
• Exhibits objectivity and openness to others’ views.
• Basic business math skills.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to deal with problems involving several concrete variables in standardized situations.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of relevant experience and/or training, or equivalent Military or practical experience.
• Previous experience with AS400 or a similar DOS-based computer operating system.
• Working knowledge and experience with Microsoft Outlook, Word, and Excel.
• Basic PC proficiency utilizing Microsoft Windows XP, Vista, or Windows 7 operating system(s).
• Hands-on knowledge of ERP or CRM systems.
• Ability to successfully pass a background check post offer acceptance.