Trailer Warranty Administrator

Location: Onsite – Jacksonville, FL

Schedule: Monday – Friday, 8am – 5pm

Salary: $17.72 - $22.15

What work will you perform?

In this role, you will provide key support to the Trailer Maintenance Department by coordinating warranty and maintenance activities while serving as a primary point of contact for vendors and third-party partners. The position ensures repairs, warranty claims, and related documentation are completed accurately, timely, and in compliance with OEM, ISO, RC, and company standards. This role operates in a fast-paced environment, exercises sound judgment within established guidelines, and helps drive consistent, compliant vendor performance.

Essential Responsibilities:

• Research parts distribution network for parts availability to timely and cost effectively resolve maintenance needs.
• Educate and counsel vendors who have failed to follow Trailer Maintenance procedures and track these events for future vendor evaluation and recommendations.
• Processes warranty claims on a timely basis
• Issue pre-repair authorization for warranty repairs to vendors.
• Research and audit warranty invoices.
• Continuously improve Trailer Maintenance Department's warranty process flow.
• Verifies criteria required by OEM or supplier.
• Files and maintains all service records as required by the warrantor.
• Assists in Open Recalls and/or Campaigns
• Understand and maintain ISO and RC compliance as defined by management.

Minimum Experience and Qualifications:  

• High School Diploma or GED required
• Two years’ warranty experience
• Two years’ vendor account management experience
• Combination of thereof

Preferred Experience and Qualifications: 

• 6 months transportation experience
• 6 months Automotive Parts and/or Service experience

Knowledge, Skills, and Abilities:

• Strong ability to build and maintain effective working relationships with vendors and internal partners
• Ability to thrive in a fast-paced environment with changing priorities and deadlines
• Proficiency in Microsoft Office, with an emphasis on Excel
• Excellent oral and written communication skills
• Consistently demonstrate professional demeanor
• Strong organizational and time management skills
• Ability to analyze issues, exercise sound judgment, and work effectively with minimal supervision