Billing Operations Analyst

About Mood Media: 

Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

General Summary:

The Billing Operations Analyst keeps the core billing systems accurate, running and reportable. This position is responsible for the day-to-day administration across Oracle, Esker, Service Cloud and the customer and vendor portals to maintain set-ups, running scheduled reports and fixing straightforward data and invoice errors before reaching the customer. The Billing Operations Analyst is an administrative and analytical role working closely with internal, cross-functional teams.

Essential Job Functions and Responsibilities:

• Maintain billing master data in Oracle: customer accounts, bill-to/ship-to sites, contacts, billing frequencies, tax and entity setups.
• Administer Esker: invoice delivery settings, customer portal users and access, delivery rules, and failed or bounced deliveries.
• Support Service Cloud case handling for billing: queues, case categorization, templates, and routing of billing-related cases.
• Process updates to the databases using systematic loader tools and upload forms.
• Manage user access, setups and credentials across our billing and customer portals; keep an up-to- date inventory of portals and owners.
• Test and validate system changes, releases and fixes delivered by IT or vendors (UAT), and document results.
• Run and distribute recurring billing reports: invoice run summaries, exception reports, unbilled/billing holds, delivery failures, credit memo activity.
• Build ad hoc reports and extracts in Oracle and Excel to answer questions from Billing, AR, Finance and Sales Operations.
• Monitor data quality and flag trends (repeat errors, missing data, accounts falling out of billing).
• Investigate and fix straightforward billing errors: incorrect addresses, contacts, tax codes, billing frequency, or delivery method.
• Work the invoice exception and failed-delivery queues daily and clear items within agreed turnaround times.
• Triage issues that need deeper fixes, document the root cause, and hand off to IT or the vendor with clear reproduction steps.
• Write and maintain procedures (SOPs) for system tasks, month-end billing steps and common fixes.
• Support month-end close and billing runs with checks, reconciliations and sign-offs.
• Recommend small process and tooling improvements that reduce manual work and repeat errors.
• Other duties as assigned by management

Essential Job Qualifications:

High School (or GED) required with 1-3 years working in Billing, A/R, Order Management, Finance Operations or Business Systems Support.

2-4 year Degree in Accounting, Finance, Business Administration or similar field preferred

Knowledge/Skills/Abilities:

• Stong analytical skills with proficiency in data analysis and problem-solving.
• Working knowledge of operations in Oracle EBS and Esker
• Working knowledge of ERP or billing systems (Oracle preferred; SAP, NetSuite, Microsoft Dynamics or similar)
• Basic SQL or reporting tools (Oracle BI, Power BI, Tableau)
• Strong proficiency in MS Excel is required; Able to perform lookups, pivot tables, filters and basic data clean up
• Exposure to subscription or recurring billing environment
• Ability to work independently and manage multiple priorities
• Methodically troubleshoot situations to find the cause not just the symptom
• Able to create Root-Cause/Solution documentation
• Detail-oriented with strong organizational skills
• Outstanding verbal and written communication skills, both technical and non-technical across the business
• Ability to collaborate as part of a team in a fast-paced environment

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.