Global Sales Team - Senior Analyst

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Analyst position is responsible for managing freight forwarding operations across ocean, air, inland transportation, and warehouse/distribution services; maintaining customer relationships and service performance; supporting operational reporting and process coordination; and contributing to continuous improvement initiatives and special projects. The role serves as a key operational liaison between customers, carriers, vendors, warehouses, and internal stakeholders to ensure timely, compliant, and cost-effective logistics execution. Success in this role requires strong freight forwarding knowledge, import/export coordination skills, analytical reporting capabilities, customer service excellence, and effective communication and problem-solving abilities.

Responsibilities

• Coordinate and manage day-to-day freight forwarding activities for ocean import, ocean export, air import, and air export shipments to ensure timely and accurate execution.
• Arrange and oversee inland transportation services, including drayage, trucking, and intermodal movements, to support end-to-end supply chain operations.
• Coordinate warehouse, distribution, and value-added logistics services to meet customer requirements and service commitments.
• Serve as the primary point of contact for assigned customers, responding to inquiries, resolving shipment issues, and maintaining high levels of customer satisfaction.
• Communicate and coordinate with carriers, customs brokers, warehouses, transportation providers, and internal departments to ensure seamless shipment execution.
• Monitor shipment status, identify operational exceptions, and implement corrective actions to minimize service disruptions and delays.
• Ensure shipping documentation, shipment records, and operational activities comply with applicable company procedures, customer requirements, and regulatory guidelines.
• Maintain and update transportation management systems, freight forwarding platforms, and operational databases with accurate shipment and customer information.
• Prepare, analyze, and distribute operational reports, performance metrics, shipment summaries, and other business information for management review.
• Track key operational performance indicators and identify opportunities to improve service quality, efficiency, accuracy, and customer experience.
• Support onboarding and implementation activities for new customers, services, or operational requirements within the West Region.
• Provide operational expertise and logistics support for cross-functional initiatives and regional business objectives.

Additional Responsibilities

• Assist in developing and documenting standard operating procedures and workflow improvements that support operational consistency.
• Participate in special projects, audits, system testing, and other assignments as directed by management.
• Support training and knowledge sharing activities for less experienced team members when requested.

Compensation Range

$58,607 - $63,934 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Knowledge of international freight forwarding processes, including ocean and air import/export operations.
• Knowledge of transportation, warehousing, and distribution logistics.
• Understanding of shipping documentation and international trade procedures.
• Strong organizational skills and attention to detail and strong verbal and written communication skills
• Proficiency with transportation management systems (TMS). ERP systems, and operational databases
• Ability to analyze operational data and prepare management reports
• Proficiency in Microsoft Excel, Outlook, Word, and related business applications.
• Knowledge of customs clearance processes and international trade compliance requirements
• Knowledge of carrier management and transportation service procurement practices

Education & Experience

Required Qualifications

• High School Diploma/G.E.D.
• 3 years of Transportation, Freight Forwarding, Logistics, Supply Chain Management experience

Preferred Qualifications

• Bachelor’s Degree
• 5+ years of Freight Forwarding, Logistics, and/or Supply Chain Management experience

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions     

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Irvine, CA

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.