Systems Administrator

JOB SUMMARY 

The Systems Administrator, under the direction of the Director of IT and Security Operations is responsible for the administration of the Commission’s physical and virtual network and infrastructure, business systems and platforms.  The System Administrator will support a high availability network and platforms in a secure manner while assuring proper controls over accessibility of technology resources. This position is expected to perform both Tier 2 and Tier 3 support as well as network administration. 

CORE RESPONSIBILITIES 

Technology Administration, and Cybersecurity 

• Develop and recommend technical solutions for enterprise physical and virtual network, and server configurations and functionality; 

• Administrate and manage the Commission’s technology platforms and applications working with Tier 1 and Tier 2 support teams to resolve issues and maintain uptime; 

• Maintain a strong cybersecurity posture through implementation and monitoring working with third-party providers to continually enhance Commission’s cyber security; 

• Collaborate with other IT professionals to develop complex technical solutions; 

• Develop and maintain Commission platform maintenance and patching policy and plan and execute regular patch applications to keep all managed servers and devices up to date with required security updates.  Communicate maintenance schedules and execute patching with minimal unplanned downtime; 

• Liaise with vendors to manage repairs, enhancements and proactive fixes; and 

• Keep current on technologies for future improvements, and work with vendors to integrate and build-on them. 

Systems Support 

• Support the Commission business continuity and disaster recovery preparations and incident response, including backup/recovery system, data flow, and archiving; 

• Administrate and manage the Commission’s physical and virtual network infrastructure including firewalls, network switches, Virtual Private Networks (VPN) at all Commission locations as necessary to secure and maintain the Commission’s network; 

• Manage wireless access points and monitor wireless network in all Commission offices; 

• Act as the lead when troubleshooting network and infrastructure outages; 

• Manage and work with third party vendors for telecommunications services including Internet Service Providers and Voice over IP providers. 

Customer Support 

• Troubleshoot and provide Tier 3 technical support and provide a resource for Tier 1 and Tier 2 support staff and act as backup for Tier 2 support; 

• Achieve high client satisfaction as measured by formal company surveys and informal inquiries; and 

• Utilize strong customer service skills to communicate effectively with Commission employees at varying levels, troubleshoot issues, and gain consensus on technical plans 

• Work collaboratively with other staff to provide excellent customer service; 

• Be primary contact for technical issues; 

• Test and monitor IT business continuity and disaster recovery plans; 

• Be the on-site technical support for infrastructure projects and support end users and travel to various sites as required or needed; 

• Develop and maintain clear, accurate and user-friendly job aids and SOPs to standardize IT Processes, procedures and instructions for both IT staff and end users. 

• Performs related duties as assigned. 

SUPERVISORY RESPONSIBILITIES 

• Not applicable