Benefits Calculation Support Analyst

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community. 

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job:

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The Benefit Calculations Support Analyst provides initial intake and processing of various retirement benefit transactions in support of the Benefit Calculations unit and assists with department projects as needed.

Essential Functions and Responsibilities:

• Accurately execute data entry of retirement applications and related requests, obtain additional documents/information as necessary, and conduct requires follow-up to ensure timely completion.

• Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.

• Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person

• Manage workflow through OnBASE electronic content management system

• Ensure data is accurate and complete, coordination with internal departments and contacting various agencies, organizations and constituent groups as necessary.

• Maintain working knowledge of each department and MSRB.

• Develop ability to understand and explain to members the procedures of benefit calculations department related to applicable transactions.

• Provide support and assistance to the various departments within MSRB.

• Maintain accurate records in the Boards customs software programs (MARIS and MSRBeyond)

• Adhere to Treasury and MSRB employment policies

• Other duties as assigned by Manager and/or Director

Supervisory Responsibility:

• N/A