Angels of Care Pediatric Home Health
Bilingual Client Care Coordinator
3315 Marquart St Ste 209, Houston, TX 77027-6027
On-site
First seen by offpeak October 8, 2026
See your drive time Apply on Angels of Care Pediatric Home Health's site
Full-time | On-site | Monday–Friday, daytime business hours The Client Care Coordinator is responsible for supporting the delivery of high-quality care services by coordinating client needs with field staff capabilities. This position requires strong communication, time management, and problem-solving skills. The role involves working closely with clients, clinicians, and internal teams to ensure service continuity, satisfaction, and compliance with agency standards.
Duties and Responsibilities
- Maintains a current awareness of field staff capabilities to ensure appropriate case assignments.
- Demonstrates good judgment in assigning duties that match each clinician’s qualifications, ensuring safe and efficient service delivery.
- Maintains an active involvement in issues of cost containment; effectively utilizes clinician when assigning cases.
- Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
- Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
- Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
- Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
- Exercise necessary cost control measures.
- Strive to maintain positive internal and external customer service relationships.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Must be able to be depended upon to plan and organize work effectively and ensure its completion.
- Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
- Expected to meet all productivity requirements.
- Must be able to demonstrate team behavior and must be willing to promote a teamoriented environment.
- Must always represent the organization professionally.
- Must be able to demonstrate initiative, strive to continually improve processes and relationships.
Education
- High school diploma or GED preferred
Experience
- Customer service or client support, scheduling or staffing coordination, is recommended.
- Healthcare or home health knowledge is preferred, but not required.
- Bilingual in Spanish required.
- Competitive Pay
- Paid Time Off
- Medical, Dental, & Vision Plans with a generous contribution from AOC
- HSA/FSA
- Mental Wellness Benefits
- 401K
- Discounts on Pet, Home, and Auto Insurance
- And more!