Prepaid Sales Coordinator

Join Our Prepaid Sales Team as a Prepaid Sales Coordinator!

At DOCOMO PACIFIC, we believe in connection — bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we’re powered by the spirit of Ina’fa’maolek — working together for the greater good.

We’re looking for a Prepaid Sales Coordinator to join our Prepaid Sales team! In this role, you’ll be responsible for acquiring new customers and maintaining business sales relationships with existing customers. You’ll oversee the sales and inspection of outgoing orders, delivery of products, financial transactions, off-site events, and communication across all levels.

What You’ll Do

• Sell and deliver prepaid cards, SIMs, and prepaid handsets to accounts based on a regular schedule and within a specified sales route.
• Conduct store visits, place prepaid product orders, file invoices, and process related documentation.
• Manage Prepaid reseller accounts and maintain business sales relationships on a regular basis.
• Monitor reseller inventory to ensure customers are adequately stocked.
• Monitor emails and appropriate text chats and respond promptly to prepaid inquiries, order placements, and issues.
• Provide market research feedback from customers and report competitors’ activities.
• Ensure resellers and prepaid channels are updated with DOCOMO PACIFIC’s marketing collateral and branding island wide.
• Process and file documents related to reseller accounts, including proper handling of account documents and invoices.
• Operate a computerized point-of-sale (POS) system via laptop or tablet while out in the field.
• Use the MIND billing system, including accurate entry of sales information such as new account creation, order submission, and provisioning of SIMs and prepaid cards.
• Handle cash, checks, and credit card payment transactions, as well as the daily submission of payments for products and services.
• Submit refunds, exchanges, and credits on time.
• Work closely with other Prepaid Coordinators, and the Senior Channel Sales Manager in day-to-day sales activities to achieve daily operational success and daily/monthly sales goals.
• Assist with special projects as needed, attend departmental meetings, and participate in training.
• Sell at promotional events and/or select locations as needed.
• Attend departmental and organizational meetings.
• Complete required training, including 30 training hours per calendar year.
• Work off-site on company-sponsored promotional activities when needed or as part of a rotation.
• Work during business hours, after hours, or on weekends as required.
• Perform any other duties as assigned.

Who We’re Looking For

We’re searching for a self-starter who can work independently while contributing to a team environment. You’ll succeed in this role if you’re able to build and preserve business relationships, acquire new accounts, resolve customer concerns, and stay organized while managing multiple responsibilities in a field-based environment.

You’ll thrive here if you’re:

• A self-starter who can work under pressure and meet deadlines.
• Able to work independently as well as be a team player.
• An effective communicator and listener who can build and preserve business relationships.
• Able to acquire new accounts and resolve customer complaints.
• Professional, positive, and cheerful when working with others.
• Responsible and dependable with attendance and punctuality.
• Organized and detail-oriented, with the ability to prioritize.
• Able to multitask and track pending issues.
• Comfortable communicating clearly both verbally and in writing.
• Able to work with minimal supervision.

Qualifications

• High school diploma or general education degree (GED); one year of related experience and/or training; or an equivalent combination of education and experience.
• Training in the MIND billing system and a comprehensive understanding and knowledge thereof.
• PC proficiency.
• Proficiency with Microsoft Office.
• Ability to multitask and track pending issues.
• Ability to communicate clearly both verbally and in writing.
• Exceptional organizational skills with attention to detail and the ability to prioritize.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports, correspondence, emails, and letters.
• Ability to speak clearly and effectively in public and before groups of employees of the organization.
• Bilingual is a plus.

What You Bring

• A positive, cheerful, and professional attitude.
• Strong communication and listening skills.
• The ability to build and maintain business relationships.
• The ability to acquire new accounts and resolve customer complaints.
• Strong organizational and multitasking skills.
• Attention to detail and the ability to prioritize.
• Self-motivation and the ability to work with minimal supervision.
• The ability to work independently while contributing to a team environment.
• Responsibility and dependability in attendance and punctuality.
• Willingness to participate in required training, meetings, promotional activities, and special projects.

Work Schedule

This is a full-time position. Approximately 85% of the position’s duties are performed in the field, daily, at various hours and in various weather conditions. The position may require work during business hours, after hours, or on weekends, including participation in company-sponsored promotional activities as needed or as part of a rotation.

Physical Requirements

The physical demands described here are representative of those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you may be regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear, stand, walk, and sit.

You may occasionally be required to crouch, kneel, balance, bend/stoop, climb, push/pull objects, and drive. You must occasionally lift and/or move up to 25 pounds and be able to perform light lifting of inventory and transport units from one area to another.

Why You’ll Love It Here

When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’ll work with passionate colleagues in a supportive environment that values growth, innovation, and teamwork. Also, we provide:

Career Growth: Start here and move up. DOCOMO PACIFIC invests in your training and development.

Community Impact: Your work helps strengthen business relationships and connect customers with DOCOMO PACIFIC’s prepaid products and services across the island.

Team Culture: You’re part of a team that works together toward daily operational success and shared sales goals with the spirit of Ina’fa’maolek (working together for the greater good).

Benefits & Perks: Full-time status with benefits, biweekly pay, and eligibility for a team bonus upon achievement of monthly team sales goals.

Pride & Purpose: Be part of Guam’s trusted telecommunications provider, serving our island communities and delivering “Tomorrow’s Islands, Today.”

Ready to Join Us?

If you’re passionate about sales, enjoy building business relationships, and are ready to work in a dynamic field-based environment, we’d love to have you join our team. Apply today!

At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer—committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran, and basis of disability or any other federal, state or local protected class.