Sales Associate / Customer Service Representative

Overview

This is a sales job. Full stop. If you don't love to sell, keep scrolling.

Drybar is a blow dry-only bar and our philosophy is simple: focus on one thing and be the best at it. For us, that's blowouts. No cuts. No color. Just blowouts.

But here's the truth: we don't hire order-takers. We hire closers. We're looking for relentless, target-crushing sales animals who treat every client, every call, and every walk-in as a chance to sell. If hitting quota gets your heart racing — and missing it keeps you up at night — this is your role.

Your mission: SELL. Every shift. Every client. Every call.

• Close memberships, relentlessly — pitch and sign up new members on every single visit. No pitch, no exception.
• Live on the phones — crush a daily outbound call list: book appointments, win back lapsed members, chase down prospects, and reactivate your book. You want the phone in your hand.
• Beat your numbers — daily, weekly, monthly targets are the scoreboard, and you play to win. "On track" isn't the goal. Blowing past it is.
• Upsell everything — add-ons, retail, upgrades, packages. Every transaction is bigger because you're behind the desk.
• Build your book and own it — turn one-time clients into loyal, recurring, revenue-generating members who refer their friends.
• Convert, convert, convert — walk-ins, first-timers, browsers. You don't let anyone leave without a reason to come back and pay.

What's in it for the right closer:

• Competitive compensation plan with potential to earn between $12 and $20 per hour — the harder you close, the more you make
• Uncapped membership sales bonus — your selling directly drives your paycheck
• Free employee blowouts (Monday - Wednesday) 
• Discounts on all retail products
• Clear career path for proven sales performers
• Ongoing sales and product training to sharpen your edge

What you MUST bring (non-negotiables):

• 1+ years of real sales experience (retail sales, membership sales, inside/phone sales, or any quota-carrying role) — required, no exceptions
• Totally comfortable and confident on the phone — making outbound calls and reaching out to members and prospects is second nature, not a chore
• A proven, documented track record of hitting and beating sales targets
• Elite closing skills — you overcome objections, create urgency, and ask for the sale every time
• A genuine, obvious hunger to sell — you're competitive, driven, and energized by the chase
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record of over-the-top, amazing customer service that keeps members coming back
• Ability to multitask with ease
• Frequently required to stand and/or walk for the duration of 6–8 hour shifts
• Cool, confident, and professional under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Bottom line: If you read this and thought "finally, a role that'll actually reward how hard I sell" — apply now. If selling isn't your thing, this isn't your job.

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