Player Rewards Rep/ Customer Service (BELL GARDENS, CA. 90201)

Overview

Parkwest is seeking a Player Rewards Representative (Customer Service) that will provide five-star quality service for all patrons and peers.  

Think you can take your customer service to the next level? Check it out! 

As a Player Rewards Representative you will greet guests in our player rewards center; answers telephone calls and directs calls throughout the casino. Acts as liaison between guests and Gaming staff, keeps customers informed about promotions and Advertising/Marketing programs.

Responsibilities

• Provide a variety of personalized services and information to guests.
• Assist guests with inquiries, directions, and information about the casino facilities, amenities, and services.
• Issue and replace players cards to new players.
• Keep informed and disseminates information (verbal or flyers) to guests of upcoming events, tournaments and promotions.
• Distribute/disseminate tournament calls and provides detailed and accurate information for players.
• Performs data entry for Casino player tracking, rewards system, and marketing promotions as needed.
• Provide recommendations for dining, entertainment, and other attractions.
• Operate the concierge desk or service counter efficiently.
• Handle incoming calls, emails, and inquiries from guests.
• Maintain a neat and organized workspace and display area for brochures, maps, and promotional materials.
• Address guest concerns, complaints, and issues promptly and professionally.
• Resolve conflicts and challenges with a focus on guest satisfaction and retention.
• Escalate complex or unresolved issues to the appropriate department or management.
• Collaborate with other departments, vendors, and external partners to ensure successful event execution.
• Provide support with registration and other tasks during events.
• Promote casino loyalty programs, rewards, and incentives to guests.
• Explain the benefits and perks of membership and encouraging enrollment.
• Assist guests with program inquiries, points redemption, and special offers.
• Qualified individual must have ability to work in an intense and fast paced environment.
• Other job-related duties as assigned by the immediate supervisor.
• Perform other duties as assigned.

Qualifications

• Must be able to pass mandatory screening including a background check and drug test.
• Must be at least 21 years of age.
• Able to deal effectively and interact well with customers and co-workers.
• Able to resolve problems/conflicts in a diplomatic and tactful manner.
• Available for full time work which may include weekends and evening scheduling; and ready for all programs and activities. Able to work varied shifts and flexible schedules.
• Able to communicate clearly with team members.
• Requires strong organizational skills and the ability to multi-task effectively.
• Able to work independently
• Able to work within a team environment

• Must be able to lift and carry tools, supplies, and inventory up to 25 pounds
• Must be able to perform all essential duties with or without accommodation.

EEO Statement

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