IDCS Systems Engineer

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Role Description

• Install, configure, validate, and troubleshoot data center hardware and software with proficiency.

• Maintain internal infrastructure, network, and automation environments, including advanced debugging and troubleshooting of connectivity issues.

• Develop and maintain scripts for complex system automation tasks to perform hardware configuration and verification.

• Engage in learning new systems, technologies, and software as required by the business.

• Develop procedures for automated builds and configuration of prototypes and first article builds, while creating documented processes for use within the production environment.

• Assist team members in troubleshooting and improving the design of automation, information, and operational support systems.

• Quickly and efficiently diagnose complex error messages to identify and resolve hardware and/or software issues.

• Collaborate with internal Project Management and Quality Control teams to determine integration requirements, expectations, and timelines.

• Recognize when issues need to be escalated to Senior Systems Engineers or IT.

• Demonstrate reliability and accountability by seeing tasks through to completion.

Behaviors and Competencies

• Initiative: Proactively seeks out challenges, initiates projects, and contributes innovative ideas.

• Critical Thinking: Applies critical thinking skills to complex problems, identifies logical and illogical reasoning, and makes strategic decisions.

• Problem-Solving: Proactively identifies potential problems, initiates preventive measures, and proposes innovative solutions.

• Teamwork: Leads teams effectively by facilitating cooperation, sharing information, and ensuring all team members can contribute to their full potential.

• Self-Motivation: Proactively seeks out challenges, pursues self-development opportunities, and contributes innovative ideas to support personal and professional growth.

• Communication: Effectively communicates complex ideas and information to diverse audiences and facilitates communication between others.

• Technical Troubleshooting: Proactively identifies potential technical issues, initiates preventive measures, and contributes innovative solutions.

• Documentation: Develops comprehensive documentation standards, implements best practices, and ensures documentation supports operational efficiency.

• Time Management: Consistently manages time effectively, balances multiple priorities, and meets deadlines.

• Organization: Effectively coordinates multiple projects, delegates tasks when appropriate, and utilizes advanced organizational tools and methods.

Skill Level Requirements

Intermediate Level (5+ Years of Hands-On Experience)

• Ability to write, debug, and maintain code in scripting and programming languages such as Microsoft PowerShell, Bash, and Python to automate tasks and develop software solutions.

• Ability to work in CLI-based environments.

• Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure optimal system functionality and performance.

• Experience installing, configuring, and maintaining Linux-based operating systems preferred.

• Advanced networking knowledge, including OSI network layers, TCP/IP, DHCP, DNS, and routing.

• Extensive experience within a data center environment and associated server, storage, and networking infrastructure.

• Motivated, disciplined, and capable of producing quality results under pressure.

• Exceptional problem-solving abilities and the capability to address complex, multi-disciplinary technical challenges.

• Ability to work independently with minimal direction while contributing effectively as part of a team.

• Ability to multitask while maintaining strong attention to detail.

• Willingness to obtain certifications as needed.

• Ability to share knowledge and mentor team members when appropriate.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field experience.

• Minimum of 5 years of experience in Systems Engineering and Tier 2/Tier 3 IT Support, with a proven track record of successfully completing complex projects.

• Minimum of 5 years of experience installing, configuring, and troubleshooting servers, switches, routers, firewalls, and other data center appliances.

• Extensive experience with infrastructure automation tools such as xCAT, Ansible, Chef, or similar technologies.

• Experience working with RESTful APIs.

• Certifications such as RHCE, CCNA, VCP, or other technology-related credentials are preferred but not required.

• Work-related travel up to 15% as needed.

• Ability to move or lift up to 50 lbs.

• Ability to work flexible hours as business needs require.

Other Requirements

• Preferred Working Schedule, Monday through Friday, on-site at the Piscataway, NJ facility:

  • 11:00 AM - 8:00 PM, or

  • 7:00 AM - 4:00 PM

#LI-DM7

The salary range for this position is $90,000 - $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status