Watch Repair Technician

Watch Repair Technician

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Watch Repair Technician to join our Retail Team in New York City. You will play a leading role in elevating client experience. This role interfaces with our boutique team and is a key partner for our After Sales Service Center. Our ideal candidate will have 2-5 years of experience and a passion for the Watch and Fine Jewelry product category.

What impact you can create at CHANEL:

• Deliver in-store technical expertise and support for CHANEL boutiques. 
• Elevate the aftersales experience for our clients, performing thorough inspections, testing, and diagnostics on CHANEL watches and jewelry. 
• Perform a full range of watch repairs—including polishing and some light jewelry repairs—adhering to CHANEL’s exacting standards. 
• Responsible for Battery Service, Maintenance Service of mechanical and quartz watches, and the complete disassembly, assessment, repair, cleaning, oiling, and assembly of mechanical movements.  
• Collaborate with the Central Repair Workshop on repairs, spare parts orders, and database updates. 
• Share technical watchmaking knowledge with staff and assist with challenging aftersales cases. 
• Interact directly with clients, offering expert advice and technical explanations to educate them about CHANEL creations. 
• Attend technical trainings provided by the Regional WFJ Trainer. 
• Support inventory control, replenishment, and management of repair materials and spare parts. 
• Maintain an organized, clean, and efficient repair workshop. 
• Identify and report quality or authenticity issues to management. 
• Help develop and maintain SOPs for repair workshops to optimize process and cost effectiveness. 
• Conduct complete testing and quality control of all repairs, including watch functions and water resistance. 
• Log repairs, track progress, and manage quality of items in stock. 

You are energized by:

• Working in a highly collaborative environment
• Collaborating with passionate teammates
• The opportunities that outstanding repairs capability can deliver in strengthening the brands relationship with the customer.
• The need to learn and evolve constantly, ensuring the brand is always at the cutting edge of what is possible.
• The Watch & Fine Jewelry product and wider industry.

What you will bring to the team:

• Proven expertise in luxury watch repair and diagnostics. 
• Strong communication skills, with the ability to explain technical concepts clearly and diplomatically to staff and clients. 
• Collaborative spirit—build relationships with the Central Repair Workshop and support boutique teams. 
• Confidence and presence in a luxury retail environment, engaging clients daily and at events. 
• Detail-oriented approach and ability to perform initial analysis on all incoming repairs. 
• Familiarity with maintaining stock quality, including battery updates and light polishing. 
• Good understanding of repair equipment and equipment maintenance. 

Position Logistics:

• 5+ years’ experience repairing luxury timepieces (from diagnostics to total revision). 
• Formal training in watchmaking or equivalent experience. 
• Computer literacy for repair tracking and claims management. 
• Experience with 18K fine jewelry repairs a plus. 
• Familiarity with polishing equipment, including flex shaft and full-sized polishing machines, preferred; candidates without this experience will receive on-the-job training 
• Well-organized, detail-oriented, patient, and proactive. 
• Ability to stand and lift up to 20 lbs. 
• Full-time, 100% on-site in a retail store environment. 
• Flexible schedule, including weekends. 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:                                                                                                     

The anticipated base salary range for this position is $46,300 through $100,000. Base salary is one component of the total compensation for this position. Other components will include additional compensation, benefits and perks.

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund  
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 
• Generous paid time off policies to include vacation, holiday, sick and volunteer days  
• 401K and other incentives  
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
• For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.