Retail Donor Specialist - Materials Handler Associate

Job Location

Job Summary:

Job Description

Essential Functions

Donor Experience

• Consistently deliver the GREAT donor experience by Greeting donors promptly, offering donation Receipts accurately, providing Excellent Service, Assisting donors as needed, and Thanking donors sincerely for their support.
• Greet donors professionally and courteously, creating a welcoming and positive first impression at the donation site.
• Receive donated goods in accordance with established donation acceptance, safety, and operational guidelines.
• Provide basic donor information as needed, including donation procedures and Goodwill’s mission impact.
• Assist donors with unloading, directions, or questions to ensure a safe, efficient, and positive donation experience.
• Manage donor flow to maintain safety, efficiency, and a customer‑friendly environment during peak donation periods.

Material Handler & Backroom Operations

• Support efficient donated goods operations through safe, accurate handling and movement of donated merchandise within backroom operations and donation areas.
• Maintain consistent material flow to support processing, production, and store replenishment needs in a high‑volume environment.
• Load, unload, and stage donated goods, including trailers and trucks, in accordance with safety and operational standards.
• Operate material handling equipment, including forklifts and pallet jacks, as trained and authorized.
• Ensure backroom, staging, equipment, and trailer areas are organized, clean, and operationally ready to support daily workflow.
• Perform routine housekeeping to maintain a safe, orderly, and efficient work environment, including keeping work areas free of hazards.
• Follow all safety guidelines, housekeeping standards, lifting practices, and operational procedures to support a safe and productive workplace.

Safety & Operational Standards

• Perform all duties in accordance with Goodwill’s safety policies, procedures, and operational standards.
• Use proper lifting techniques and safe work practices to prevent injury and protect donors, team members, and donated goods.
• Maintain awareness of surroundings and report safety hazards, equipment concerns, or operational issues promptly to leadership.
• Support a culture of safety, accountability, and continuous improvement within backroom operations.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Perform other duties as assigned to support donor experience, backroom operations, and overall store performance.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent preferred.

Experience

• Previous experience in retail, donation intake, production, warehouse, or customer‑facing roles preferred, but not required.

Knowledge and Skills

• Ability to balance positive donor interactions with operational and backroom responsibilities throughout the workday.
• Ability to follow established operational standards, workflows, and safety procedures consistently.
• Ability to work safely and accurately in a fast-paced, high-volume environment.
• Ability to stand, walk, bend, lift, and move donated goods as required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High school diploma or equivalent preferred.
• Experience in fast-paced, high-volume, quota/production or warehouse environments with strong service, productivity, accuracy, and quality expectations preferred.
• Experience supporting donors/customers in a community-facing role while performing donation processing, material handling, or backroom operations preferred.
• Prior nonprofit or mission-based retail experience is a plus.
• Bilingual language skills preferred.