Senior Business Systems Analyst

Location: Rochester, New York

Department: Information Technology

Reports to: Director of Information Technology

Work arrangement: On-site or Remote

Travel: Occasional travel, approximately 25%, for site visits, user training, and partner engagements.

Compensation: The target hiring range is generally $115,000–$135,000, depending on relevant experience, skills, education, internal equity, and business needs. This role is eligible for QED's annual performance-based incentive program with a target opportunity of 15% of base salary, as well as a comprehensive benefits package and 401(k) program.

About QED Technologies

At QED Technologies, we are building what's next.

For 30 years, QED has helped customers solve complex challenges in precision optics through advanced fabrication and metrology technologies. Our proprietary solutions support applications across aerospace and defense, semiconductor manufacturing, space and astronomy, research, fusion, and other advanced industries.

Our work depends on talented people who bring curiosity, precision, collaboration, and ownership to difficult problems. We are building a high-performing culture where people are trusted to make an impact, teams work across boundaries, and continuous improvement is part of how we operate.

The Opportunity

The Senior Business Systems Analyst owns the functional health and forward roadmap of QED's Microsoft Dynamics 365 platform supporting sales and service, and Business Central (ERP) supporting finance, supply chain, and production.

Reporting to the Director of Information Technology, this senior individual-contributor role is the bridge between business process owners and technology: it translates how QED actually works into system configuration, and applies continuous improvement discipline to confirm a process is worth automating before it gets automated. You will carry meaningful influence over process design, the systems roadmap, and implementation partner selection.

This is more than a system-administration role. The successful candidate will be equally comfortable configuring a business process flow, sitting with Finance during month-end close, and facilitating a cross-functional kaizen event on the shop floor. You will bring both deep platform expertise and the process discipline to know when a system change is the right answer and when it isn't.

What You Will Do

Dynamics 365 Customer Engagement (CRM)

• Own functional configuration of Sales and Customer Service - tables, forms, views, business rules, and business process flows.
• Administer security roles, business units, and field-level security; manage user provisioning and license assignment.
• Partner with Sales leadership to design and refine the lead-to-opportunity-to-quote process.

Dynamics 365 Business Central (ERP)

• Own functional configuration across finance, inventory, purchasing, sales order processing, and production modules.
• Maintain item master, bills of material, routings, costing methods, and dimension structures; safeguard master data quality.
• Support month-end and year-end close alongside Finance; troubleshoot posting, costing, and reconciliation issues.
• Manage Business Central release waves by evaluate upcoming features, validate in sandbox, and coordinate cutover with minimal operational disruption.

Continuous improvement

• Lead process mapping and value stream analysis across order-to-cash, procure-to-pay, and quote-to-delivery workflows.
• Apply Lean and Six Sigma methods (DMAIC, root cause analysis, standard work, waste elimination) to reduce cycle time and manual handling before configuring a system solution.
• Define and track process KPIs; publish improvement results and realized benefits to stakeholders.
• Facilitate kaizen events and requirements workshops with Sales, Finance, Operations, Engineering, and Quality.

Support, training, and governance

• Serve as the escalation point for Tier 2 and Tier 3 functional issues; manage the VAR/partner relationship and support backlog.
• Develop end-user training materials, standard operating procedures, and system documentation; deliver onboarding for new users.
• Chair the systems change-control process - intake, prioritization, testing, and release approval.
• Support audit and compliance requirements, including segregation of duties, periodic access reviews, and controlled handling of regulated data.
• Define functional requirements for system integrations and validate integrated data, partnering with the integration owner on design and troubleshooting.

What Success Looks Like

• QED's Dynamics 365 CRM and ERP platforms remain functionally healthy, well-configured, and aligned with how the business actually operates.
• Process improvements are grounded in Lean and Six Sigma discipline, with system changes made only after a process has been validated as worth automating.
• Month-end and year-end close run smoothly, with posting, costing, and reconciliation issues resolved quickly in partnership with Finance.
• Release waves and system upgrades are evaluated, tested, and deployed with minimal disruption to daily operations.
• End users receive clear training, documentation, and responsive support, with escalations resolved efficiently through the VAR/partner relationship.
• The systems change-control process runs with discipline, and audit and compliance requirements are consistently met.
• Sales, Finance, Operations, Engineering, and Quality view the Senior Business Systems Analyst as a trusted partner who understands both their process and the underlying systems.

What You Bring

• B.S. in Business, Information Systems, Supply Chain, Accounting, or a related field, or equivalent experience.
• Seven or more years in business systems analysis, ERP/CRM administration, or functional consulting.
• Demonstrated functional ownership of both a CRM platform and Business Central.
• Strong working knowledge of core business processes - order-to-cash, procure-to-pay, inventory management, and standard costing.
• Proven ability to elicit requirements from non-technical stakeholders and translate them into documented process and system configuration.
• Experience leading a system implementation, upgrade, or migration end to end.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt, or a documented record of leading continuous improvement initiatives.
• Microsoft certifications: MB-800 (Business Central Functional Consultant), MB-210 (Sales), MB-230 (Customer Service).
• Manufacturing experience, particularly in discrete or engineer-to-order production environments.
• Enough familiarity with AL and extension development concepts to scope, review, and validate partner work.
• Experience in a regulated or defense supply chain environment (ITAR/EAR, CMMC, AS9100, or ISO 9001).

Work Location

Remote employment possible. Relocation will not be provided for this role.

Equal Opportunity and Accommodations

QED Technologies is an equal opportunity employer. We value a diverse and inclusive workplace and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

QED Technologies provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs, in accordance with applicable law. If you require an accommodation to complete the application process, please contact Human Resources.

Background Check

Employment is contingent upon the successful completion of a background check, consistent with applicable law.

Export-Control Notice

This position may involve access to information, technology, software, or products controlled under U.S. export-control laws and regulations, including the International Traffic in Arms Regulations and Export Administration Regulations. Where applicable, QED may need to determine whether an export license or other authorization is required for a candidate to access controlled information.