Branch Manager

Description

At Fencing Supply Group (FSG), our Branch Managers are the operational and cultural leaders of our service centers—owning safety, performance, customer experience, and profitability at the local level. 

As a Branch Manager, you’ll have full P&L accountability, lead high-performing teams across sales, gate fabrication, installation and service, and gate operator and access control distribution, and serve as the face of FSG in your local market. This is a hands-on leadership role for someone who thrives on execution, accountability, and developing people.

Why this role matters: Lead safe, efficient, and profitable branch operations Build and develop strong teams through coaching and accountability Deliver excellent customer service while driving growth   

If you’re an experienced operations or sales leader ready to own a business, lead from the front, and grow with a national organization that values local leadership.

Job Skills and Responsibilities:

• Create and maintain thorough training, inspection, corrective action, and tone focusing on a safe work environment.
• Total P&L responsibility. Develop and control profits, plans, and budgets.
• Understand, promote, adapt, and lead the business’ overall 80/20 philosophy at the Service Center level.
• Consistently recruit, mentor, and develop new and existing talent through engaging leadership.
• Elaborate and implement strategies for the Service Center's development focusing on achieving local, regional, and organizational goals.
• Direct and manage facility operations for sales, customer service, transaction quality, inventory accuracy, facility maintenance, pick, pack, load and logistics.
• Oversee the branch gate fabrication shop, ensuring gates are built to specification, on schedule, and to quality and safety standards.
• Lead installation and service teams—planning and scheduling projects, confirming jobsite readiness, and ensuring installations are completed on time, within budget, and to required standards.
• Grow distribution sales of gate operators and access control products, and oversee quoting of complete gate, gate operator, and access control installation projects.
• Coordinate and measure daily facility activities and functions to ensure defined customer service and transaction accuracy metrics are achieved.
• Create process maps and establish and drive compliance to internal Standard Operating Procedures.
• Measure performance using metrics against pre-defined goals in safety, transaction accuracy, inventory accuracy, equipment inspection, PM, and other administrative areas.
• Resolve issues within the paper/product/material flow and implement procedures to ensure that transactions flow accurately 100% of the time.
• Perform or oversee all administrative duties, including but not limited to facility and equipment maintenance and repair, OSHA requirements, control of fuel, and P-card purchases.
• Coordinate with functional support departments to drive profitable sales, ensure an efficient and supportive supply chain, develop a productive workforce, and maintain financial accounting integrity.
• Control and minimize labor overtime, premium freight, and repair expenses but never at the expense of safety.
• Provide leadership and training to accomplish the company goals and objectives.
• Provide excellent customer service to internal and external customers.

Requirements

• College degree or equivalent additional years of experience
• Experience in sales, sales management, and customer service with supervisory experience of a team of four or more employees. Distribution/wholesale preferred
• Previous operations management experience preferred.
• Experience with gate fabrication, gate automation, access control, or installation management preferred; American Fence Association Certified Gate Automation Installer or Designer certification a plus.
• Clean driving record; DOT qualified or willing to qualify preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Willing and able to travel locally during the business day and overnight periodically.
• Must be able to sit periodically, climb or balance, and stoop, kneel, or crouch.
• Must be able to lift and move up to 60 pounds and occasionally lift and move up to 120 pounds.

CRITICAL COMPETENCIES FOR SUCCESS IN THE POSITION

• Team Leadership - Communicates a vision, inspires & motivates. Ensure primary goals stay in focus.
• Communication – Clearly conveys verbal and written messages. Engages listeners.
• Tenacity - Passionately strives to achieve results. They convey a solid need to win and do not give up.
• Customer/Client Focus – Makes customer needs a primary focus and gains their trust.
• Safety Awareness – Strong awareness of circumstances affecting the safety of self and others.
• Coaching/Training – Active focus on developing others for current and future growth opportunities.
• Quality Orientation - High level of care and thoroughness for work. Focus on accuracy of results.
• Decision Making/Problem Solving - Breaks down problems. Considers facts/consequences of decisions.
• Building Trust- Is viewed as direct and truthful; keeps confidence, promises, and commitments.
• Guiding and Developing Others – Sets clear expectations/objectives.
• Holds others accountable for results