Detailer

Job Description: Detailer

The Detailer is responsible for providing interior and exterior cleaning services that meet company expectations. This will include prepping a vehicle for repair as well as washing for delivery by removing all signs of repair. The detailer takes part in maintaining the organization and flow of the vehicles on the lot. Additional duties will also include assisting in the maintenance and cleanliness of the facility both inside and out and picking up parts and or customers as needed. 

FLSA Status: Non-Exempt

Work Location: Full Time Hourly

Job Responsibilities:

• Clean vehicle interior and exterior, ensuring attention to detail and in compliance with Center Leader instruction and any courtesy requests have been completed. 
• Operate buffer, vacuums, and other equipment if necessary to meet service expectations.
• Utilize cleaning, protective, and restorative agents appropriately to enhance the appearance of the vehicle ensuring no extra harm to the vehicle during the process.
• Respond effectively to Estimators and Center Leaders to report visible quality issues in final cleaning of vehicles or to meet specific requirements or production requests.
• Ensure production schedules are met in a timely manner.
• Ensure organization for shop supplies and equipment by utilizing dedicated spaces.
• Maintain supplies and materials necessary to clean vehicles, re-ordering efficiently through the Center Leader.
• Assist in the cleanliness of the shop by picking up trash and putting things back in place.
• Assist and be a team player in other areas as needed or requested for shop efficiency and productivity. These requests could include picking up or organizing parts, helping with front desk reception tasks, driving customers, scanning vehicles and minor buffing, and polishing vehicles.

Key Performance Metrics

• Customer Service Index Score 95% for Vehicle Cleanliness

Skills/Qualifications:

• Current and Valid Driver’s License required.
• Basic computer proficiency to be able to use company software and technology.

Behavioral Excellence Required:

• Perform all assigned responsibilities according to the Company Standard Operating Procedures. 
• Maintain a clean, organized work area always, adhering to 5S organization.
• Ability to multi-task in a high paced environment, and work efficiently to assist the shop in meeting production goals.
• Excellent communication skills to interact with team, vendors, or customers if necessary.
• Extend normal working hours as necessary to accommodate the workload and meet customer requirements.

Physical Requirements:

• Ability to work in an automotive repair shop environment for extended periods.
• Ability to stand, walk, bend, stoop, kneel, crouch, and reach frequently throughout the workday.
• Ability to enter, exit, and maneuver around vehicles of various sizes and configurations.
• Ability to lift, carry, push, and pull up to 50 pounds occasionally and up to 25 pounds frequently.
• Ability to use hands and fingers for repetitive gripping, grasping, scrubbing, wiping, polishing, and operation of detailing equipment.
• Ability to safely operate detailing tools and equipment, including vacuums, pressure washers, buffers, steam cleaners, and cleaning equipment.
• Ability to work in various positions, including reaching overhead and working below waist level when cleaning vehicle interiors and exteriors.
• Ability to visually inspect vehicles for cleanliness, defects, damage, and quality standards, including close and distance vision.
• Ability to safely drive and maneuver customer and company vehicles.
• Ability to communicate effectively with supervisors, coworkers, and customers regarding vehicle status and quality concerns.
• Ability to safely navigate around moving vehicles, equipment, and active repair operations.
• Ability to tolerate exposure to cleaning chemicals, noise, dust, fumes, and varying weather and temperature conditions while using appropriate personal protective equipment (PPE).
• Ability to maintain quality and productivity standards in a fast-paced production environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.