Senior Universal Banker (III)

SR. UNIVERSAL BANKER (III)

Location: 117B Stafford Street, Worcester, Ma

Work Schedule: Full-Time M-F, including rotational Saturday shifts 8:30a-12:15pm.

Summary: Reports to the AVP/Branch Manager but also supervised by the Assistant Branch Manager or assignee(s) and is the acting supervisor in their absence(s). The Sr. Universal Banker (III) quickly identifies problems, diffuses conflict, provides solutions for both members and staff, is well-versed in MCU’s products and services, and provides leadership to the branch team in generating business partner referrals and consultative sales. The incumbent is also responsible for helping management develop, implement, and monitor new procedures, policy, and compliance-related processes, coaching and training staff, and completing all tasks related to servicing the credit union’s members.

Areas of Responsibility:

• Provide exceptional member service skills both on the phone and in person. 
• Perform all types of account maintenance. 
• Assess and interpret legal documents, including power of attorneys, court-appointed fiduciaries, trusts, and representative payees. Process all related transactions according to credit union policy and federal / state laws.
• Process, prepare, and close consumer loans.
• Assist management team in educating, coaching, and motivating staff to recognize and fulfill branch referrals and sales goals.
• Establish, develop, and retain relationships with existing and potential members. 
• Lead by example. Offer support, guidance, and training to branch team. 
• Assist team with managing branch cash flow and reconciliation of the branch, cash vaults, teller cash recycler, ATM, and coin machine. Maintain a cash drawer and / or cash vault as needed.
• Adhere to MCU’s policies and procedures and required banking regulations. Complete annual training to maintain knowledge. 
• Uphold a high level of confidentiality and tact.
• Assist in community events to increase the credit union’s outreach and foster new business opportunities.
• Assume additional responsibilities as requested.

 Skills and Abilities:

• Excellent member service skills.
• Excellent written and verbal communication skills.
• Well organized, detail oriented, flexible, able to effectively handle stress and multitask. 
• Ability to work independently and function as a team player.
• Proven ability to open complex accounts and meet or exceed sales goals

Qualifications:

• High school diploma or G.E.D. required; associate or bachelor’s degree preferred.

• Minimum 3 years of banking experience with proven supervisory experience. 

• Knowledge of credit union / banking products and regulations.

• General understanding of math, computers, and Microsoft Office applications.

What can Millbury Federal Credit Union offer you?  

MCU places strong emphasis on providing quality service to our members and you! MCU offers a family-friendly working environment and outstanding benefits which include:

• Competitive salary
• Vacation, sick and personal paid time off
• 11 paid Federal holidays 
• Health, dental, vision, life, and disability insurance
• Tuition assistance
• 401(k) retirement plan with employer match 
• Employer funded profit sharing
• Annual bonus to qualified employees

At MCU you will find a respectable and inclusive workplace where everyone is given the opportunity for personal and professional growth. If you share a passion for the community you work in, you just may be a great fit at MCU.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The specific pay for this position will be determined by the Company based on consideration of all relevant factors when and if an offer of employment is extended

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be provided which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

EEO / AA Employer