Account Service Executive

Job Title: Account Service Executive

Class: Full-time, hourly, non-exempt

Reports to: Manager, Service & Retention

Location: Milwaukee, WI - Onsite

The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.

What We Offer:

· Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources

· Pet Insurance

· 8 weeks of paid time off for parents to welcome newborns, adopted and foster children

· Unlimited PTO

· Professional Development through our internal learning & development program - Antler Academy

· Employee Resource Groups

· Milwaukee Bucks and NBA League Discounts

· Company Paid Parking and Phone Allowance

Summary:

The Account Service Executive will be responsible for increasing revenue with a focused approach on growing and managing Bucks full season accounts, prospecting new sales, and providing the highest level of customer service to our client base. Core to this role is the ability to grow and manage large numbers of accounts, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will be compensated for renewal, new plan, group, arena shows and premium rental sales.

Responsibilities:

• Maintain full menu working knowledge of all season ticket plan (renewal and new), group, arena shows and premium rentals to sell
• Manage renewal/sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
• Increase revenue potential by renewing, cross selling, and upselling book of business
• Exceed sales and retention goals
• Provide exceptional customer service

Qualifications:

• Bachelor’s degree in Business, Sales, or similar area
• Proven track record in sales/service experience in sales or related field
• High Proficiency in both written and verbal communications (public speaking and presentation)
• Excellent relationship building and interpersonal skills
• Assertive, persistent and results-oriented approach
• Strong time-management organization and analytical skills
• Strong work ethic with high personal accountability, business ethics and morals
• Ability to be flexible, prioritize and manage multiple tasks/projects
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays
• Ability to coordinate multiple events and exceed customers’ expectations
• Proficient in Microsoft Office Applications
• Knowledge of Archtics ticketing software and Microsoft-based CRM platforms is a plus!

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. 

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.