Microsoft Contracts Specialist I

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Role Description

• Negotiate and administer contracts for the resale of software, hardware, cloud solutions, and IT services.

• Administer requests for contractual forms, documents, and customer contracts as per agreed terms.

• Maintain documentation to support contract administration and execution.

• Participate in the preparation and development of contractual provisions and contract proposals.

• Review Customer and Partner/Vendor agreement terms to ensure consistency with SHI standards.

• Interface with SHI Salesforce and internal departments to develop contractual documents and negotiate terms.

• Review contracts with Customers and Vendors for risk and address redlines.

• Manage high volume activity while ensuring Service Level Agreement (SLA) responses are met and escalated as required.

• Create executive summaries of contract proposals and review for contractual issues to report to management for resolution.

• Prepare and distribute final contract documents to all listed contacts.

• Analyze contract-related information and capture relevant data in appropriate systems for customer-facing teams.

Behaviors and Competencies

• Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Attention to Detail: Can identify errors or inconsistencies in work and make necessary corrections.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Conflict Resolution: Can mediate conflicts between individuals.

• Productivity: Can identify opportunities for process improvement, propose solutions, and take action to increase productivity without explicit instructions.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Ethics: Can identify ethical dilemmas, propose solutions, and take action to uphold ethical standards without explicit instructions.

• Risk Management: Can take calculated risks when the potential for reward outweighs the potential for loss.

Skill Level Requirements

• Ability to understand contract context - Basic

• Ability to meet SLAs and manage high-volume activity - Basic

• Ability to multitask and complete tasks with efficiency and accuracy - Basic

Other Requirements

• Completed Bachelor's degree (English, Communications, Journalism, Public Relations, or Marketing preferred)

• 1-3 years experience with contracts

• Experience using the Microsoft Office Suite - Word and Track Changes, Excel, Outlook, SharePoint

The estimated annual pay range for this position is $40,000 - $50,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status