Player Services Cashier

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS. 

• Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing. 

• Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests. 

• Enroll guests into the rewards program and issue membership cards. 

• Conduct entry-level player evaluations and make outbound calls as needed. 

• Verify and distribute payments for jackpots and special payouts. 

• Maintain accurate records of all transactions. 

• Handle guest requests, disputes, and complaints professionally. 

• Safeguard company assets and reconcile daily transactions. 

• Maintain a clean and organized work area. 

• Adhere to all company policies and procedures. 

• High School Diploma or GED. 

• One year of cash handling or customer service experience preferred. 

• Excellent customer service and communication skills. 

• Strong interpersonal and communication skills. 

• Ability to perform basic mathematical computations accurately. 

• Knowledge of casino games and property amenities. 

• Ability to learn and explain gaming promotions. 

• Ability to work in a fast-paced and often demanding environment. 

• Ability to work independently and as part of a team. 

• Ability to stand for extended periods and lift up to 50 pounds. 

• Flexibility to work varied shifts, including weekends and holidays. 

• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise. 

• Ability to obtain and maintain licensing by the appropriate gaming authority. 

• Must have and maintain a valid driver's license.