Remediation Department Manager - Environmental Services (Chicago | Detroit)

The Remediation Department Manager is responsible for the successful vision, strategy, business development, project execution and overall leadership of the Remediation Business Line located in the Great Lakes Region (WI, IL, IN, MI, KY).

This position will lead our Remediation Business Line within the Environmental Services (ENS) Global Practice. The Environmental practice serves private and public market sectors. This position reports directly to the Regional Environmental Global Practice manager and will work closely with Burns & McDonnell leadership to grow the existing environmental remediation services practice in Illinois and nationally. This position will build upon the existing team within the Remediation Business Line in a dynamic and profitable manner based upon Burns & McDonnell’s core values of client satisfaction, commitment, dedication, integrity, safety, and overall outstanding service. Specific areas of responsibility include the following:

• Ensure quality and safety standards while promoting technical excellence and innovation. Adhere to the Burns & McDonnell Quality Control program.
• Responsible for maintaining the Burns & McDonnell Safety program.
• Assist in the development of a long-term strategic plan for the Remediation Business Line across the Great Lakes. Identify, develop, and direct the implementation of business strategy for the Business, including operational strategies and procedures, marketing and pricing strategy, sales, and customer retention strategy.
• Serve as a Client Account Manager for key target clients and providing guidance to existing Client Account Managers/Coordinators who will take primary responsibility for the ultimate delivery of services and client satisfaction.
• Create and cultivate key relationships within target client organizations.
• Develop client service plans that include vertical relationship plans for the target client organizations.
• Identify program and project opportunities early and facilitate go/no-go decisions in cooperation with Great Lakes Regional, ENS practice and Infrastructure leadership.
• Facilitate pursuit strategy and capture plan development to pre-sell projects before RFP release.
• Lead or facilitate proposal development, based on client feedback and key win themes for project and targeted strategic pursuits.
• Lead risk assessment and mitigation strategies and contract negotiations for projects after selection.

Leadership:

• Mentor and invest in emerging leaders.
• Enable others to act, allocating appropriate decision-making authority and responsibility to others to maximize their professional growth.
• Can diffuse conflict; Encourages negotiation and workplace diplomacy.
• Generate enthusiasm, motivate, and encourage others. Able to create a fun, challenging, and positive work environment with a culture of excellence.
• Make tough decisions and build consensus when appropriate.
• Uphold and communicate employee ownership culture, company policies, procedures, and values.

Measures of Performance:

• These performance measures will be quantified in cooperation with ENS leadership. 
• Attainment of sales, revenue, and income goals for the Remediation Business Line.
• Attainment of billable time targets for Remediation staff.
• Ability to lead PMs and develop management skills to maximize safety, client satisfaction and profitability on projects.
• Growth of the Business Line is based on sales, revenue, net income (profitability) and staff size.
• Ability to maximize profitability on projects.
• Ability to attract, hire, develop, and retain the best people in Burns & McDonnell.
• Ability to execute projects meeting or exceeding client expectations for quality, schedule, and budget.
• Ability to execute projects in a manner to meet and exceed internal expectations for quality, schedule, labor/cost budgets, project profitability, safety, and client satisfaction.
• Other duties as assigned.