Patron Services Supervisor

• Must have a Bachelor’s degree.(Substitution: Year-for-year professional experience in customer service, arts administration, or operations may substitute for the degree.)
• Experience supervising employees in a professional environment is required.
• Experience supervising or coordinating front-line customer service teams in a fast-paced environment is highly desirable.
• Experience working with CRM or ticketing systems—particularly Tessitura—is highly desirable.
• Experience managing day-to-day operational workflows, resolving concerns, and support service excellence is preferred.
• Experience developing or delivering staff training is highly desirable.

The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidate's conduct at their previous institutions, specifically conduct related to sexual misconduct, harassment, and/or discrimination – before making hiring decisions. All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.