UniFirst
Customer Service Representative
3047 E Commerce St, San Antonio, TX 78220-1036
On-site · Full-time
First seen by offpeak October 7, 2026
See your drive time Apply on UniFirst's site
Required Qualifications (Must-Haves)
Minimum 2 years of direct experience in a high-volume Call Center or Omnichannel environment handling inbound calls and email queues using 3-4 screens.
Demonstrated experience working under strict call center KPIs, specifically CSAT/QA scores, Average Handle Time (AHT), First-Call Resolution (FCR) and Schedule Adherence.
Demonstrable record of excellent attendance and punctuality.
Hands-on experience using online knowledge bases, company wikis, digital training tools, and search resources to resolve inquiries independently.
Proven ability to manage varied customer personalities, de-escalate tough situations, and maintain composure under pressure.
Minimum keyboard typing speed of 45 WPM with high accuracy; strong proficiency in MS Office (Outlook, Word, Excel) and tech savvy.
High School Diploma or GED equivalent.
About Us
At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!