Ticket Operations Associate

Reports To: Ticket Operations Manager

Direct Reports: None

FLSA Status: Full-time, hourly, non-exempt

Application Deadline: Rolling Deadline

Work Location: Metairie, LA

Our Mission and Your Impact

The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary

Are you interested in being part of the ticket sales and service teams for two of the most exciting organizations in the NBA and NFL? The New Orleans Pelicans and New Orleans Saints are looking for motivated individuals to join our Ticket Operations team.

The Ticket Operations Associate supports all core functions of Ticket Operations, including processing ticket sales orders and requests, maintaining accounts, and assisting with box office operations on game days.

This is a 10-month, full-time, paid position based in New Orleans, LA, as part of our Associate Program. 

Please only apply to the positions that best align with your experience, skills, and areas of interest.

What You’ll Be Doing:

• Oversees the processing and delivery methods of all plan ticket orders and requests
• Assists with the maintenance all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures 
• Assists with the daily financial reporting to the Financial department, including delivery of account payments 
• Assists in all areas of ticket operations and reporting on game days
• Assists with managing of single game and season plan inventory
• Responsible for game day communication between Pelicans and Saints Ticket Operations’ and all box office staff 
• Possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member
• Assists with resolving customer complaints and troubleshoot ticket-related issues, such as scanning issues and mobile ticketing problems on both Saints and Pelicans game days

What You’ll Bring:

• Must have excellent verbal and written communication skills and strong attention to detail
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a faced paced environment and respond well to changes in direction
• Proficiency in the Microsoft Office suite

All Candidates Should Have:

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset
• Must live in, or be willing to relocate to New Orleans or the surrounding areas
• Must be able to work all Saints and Pelicans home games

What We Offer:

• Medical, Dental and Vision Insurance options
• 401K with employer contributions
• Paid holidays
• Wellness Program
• Relocation reimbursement if applicable