Customer Account Specialist 2

Location: 1145 S Conwell Ave, Willard, OH 44890

Position Summary

This role will manage moderately complex book manufacturing and fulfillment projects across multiple facilities. The Customer Account Specialist II works independently to support mid-to-large sized accounts, ensuring high service levels and operational efficiency.

What You'll Do:

• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements

What You Bring;

• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred

Physical Requirements

This position primarily operates in an office environment (on-site or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.