Senior Field Service Representative - Secure Power

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000  employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

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Great people make Schneider Electric a great company.

What do you get to do in this position?

Performs assembly, startup, diagnostic, repair and preventive maintenance work as directed by the District Service Manager / Region Director on Company manufactured, as well as third party manufactured equipment.

Essential Functions

• Perform pre-site, startup, repair, preventive maintenance and field modification on Company manufactured equipment as assigned by the Customer Care Center.
• Provides site supervision to other FSE’s on assigned projects.
• Complete all administrative responsibilities on all work activities including field service reports, expense reports, preventive maintenance and startup data sheets and daily time card completion.
• Provide telephone support for customers and Field Service Associates.
• Work with customers, electricians, sales partners, technical support, DSM and RSD to resolve escalated issues.
• Must operate within all Company published guidelines.
• Demonstrate positive customer relationship building and management skills.
• Satisfactorily complete assigned product and customer relation skills training courses.

Secondary Functions

• Customer familiarization and Operator Training Class presentations.
• On the job training of Field Service Associates.
• Conducts training seminars for Field Service Associates and or approved Service Partners.
• Performs site visits with Service Partners, evaluates technical and professional performance.
• Assists Field Project Manager on larger system startups, will assume some project management responsibilities as required.
• Will act on behalf of the District Service Manager to resolve operational issues as required.
• Other duties as assigned by the District Service Manager and or Regional Service Director.