Benefits Coordinator

The Benefits Coordinator is responsible for supporting the administration of employee benefit programs and serving as a key resource for employees regarding benefits-related questions and processes. This role manages benefit communications, new hire onboarding, employee terminations, and various benefits projects while maintaining a high level of customer service and compliance.

Essential Duties and Responsibilities

Benefits Administration

·         Support administration of all benefit programs, including health, dental, vision, life insurance, disability, retirement plans, and leave programs.

·         Process benefit enrollments, changes, and terminations accurately and on time.

·         Coordinate with benefit vendors to resolve eligibility, enrollment, and claims issues.

·         Maintain accurate employee records and benefit data in Benefits/HRIS systems.

Employee Communication & Email Management

·         Monitor and manage the Benefits inbox.

·         Respond to employee inquiries regarding benefit plans, eligibility, coverage, enrollment, and other benefits/well-being matters.

·         Communicate benefit updates and changes to employees clearly and in a timely manner.

·         Prepare and distribute benefits-related communications and educational materials.

New Hire Orientation & Onboarding

·         Deliver benefits presentation during new hire orientation.

·         Educate new hires on available benefits and enrollment processes.

·         Ensure required benefits elections and documentation are completed and submitted within designated timeframes.

Employee Terminations

·         Process benefit terminations in compliance with applicable regulations.

·         Provide departing employees with Cobra and other benefits related information.

Employee Support

·         Serve as a point of contact for employee benefit questions and concerns.

·         Research and resolve benefit-related issues in partnership with vendors and internal stakeholders.

·         Maintain confidentiality of employee information and records.

Retirement Plan Compliance

·         Complete semi-annual death searches for terminated-vested and retired defined benefit plan participants.

·         Review the defined benefit plan custodian portal to identify and resolve uncashed or returned monthly pension payments.

·         Partner with the Payroll Department to complete pension salary histories for upcoming retirees.

Project Support

·         Participate in benefits and wellness-related projects and initiatives.

·         Assist with planning and implementing open enrollment.

·         Support process improvement efforts that enhance the employee experience and operational efficiency.