Document Services Lead Operator

General Summary:

Microsoft Office power user, preferably certified, with additional proficiency in PDF software to assist supervisors with workflow management and document production, as well as assessing, troubleshooting, and providing guidance on technically challenging requests. Will assume supervisory duties in direct supervisor’s absence. Hybrid.

Principal Duties and Responsibilities:

·                 Processes and troubleshoots documents in Word 2016, Excel 2016, PowerPoint 2016 and Visio 2016, often using advanced tools and collateral software to complete tasks.  Specifically:

·                 DocXTools

·                 Best Authority

·                 Contract Companion

·                 Kofax Power PDF

·                 DocuSign

·                 Creates and edits forms using Adobe Acrobat DC.

·                 Completes and returns assigned work to supervisory staff in a timely way, particularly jobs having strict deadlines.

·                 Provides technical guidance to colleagues and clients, as needed.

·                 Maintains advanced technical skills independently, staying abreast of new software, technical innovations and all the department's document protocols.

·                 Assists supervisor with administrative and workflow duties.

·                 Collaborates in a team and shift environment to complete complex projects.

In direct Supervisor's absence: 

·                 Performs work intake, clarifying and recording clients’ instructions, negotiating deadlines, delegating work to staff astutely and managing resources to ensure prompt completion of projects.

·                 Skillfully prioritizes projects, thriving in a demanding, deadline-driven environment.

·                 Applies highly developed knowledge of document production protocols and technology, analyzing work requests to determine the best approach for timely and cost-effective completion of projects, and providing guidance to staff regarding same.

·                 Communicates effectively and courteously with clients regarding status of work requests, providing suggestions and additional services when appropriate.