Engineering Tech 2 (Mid-Level)

The Resort-Wide Maintenance Technician II is responsible for performing skilled maintenance, repairs, and preventive maintenance throughout the resort, including guest rooms, residences, public areas, food and beverage outlets, mechanical equipment, and resort infrastructure. This position requires advanced troubleshooting and repair abilities in plumbing, electrical, HVAC, appliance repair, carpentry, and general building maintenance. As a guest-facing team member, the Maintenance Technician II is expected to deliver exceptional customer service while responding to maintenance requests and facility-related concerns in a professional, timely, and effective manner. This role contributes directly to guest satisfaction, operational excellence, and the overall resort experience.

Essential Duties and Responsibilities

• Respond to guest requests, house calls, and maintenance work orders within established service standards.
• Troubleshoot, repair, and maintain plumbing, electrical, HVAC, appliance, mechanical, kitchen equipment, and general building systems.
• Perform routine and preventive maintenance on guestrooms, residences, public areas, mechanical systems, and resort facilities.
• Utilize HotSOS or other designated maintenance management systems to document service requests, response times, repairs, and completion status.
• Conduct inspections and repairs of guestrooms, residences, and VIP accommodations to ensure they are guest ready.
• Support emergency maintenance situations, operational needs, capital improvements, renovations, and special projects as assigned.
• Maintain cleanliness and organization of work areas, shops, storage locations, vehicles, tools, and equipment.
• Ensure all work areas are left clean, safe, and guest-ready following completion of repairs.
• Participate in facility inspections, inventory management, energy conservation efforts, and continuous improvement initiatives.
• Report unsafe conditions, accidents, or potential hazards immediately and comply with all company policies, safety standards, and operating procedures.
• Perform other duties as assigned.