Part-Time Front Desk Agent - Carpenter Hotel

The Opportunity:

Carpenter Hotel seeks an enthusiastic Part-Time Front Desk Agent to join the team. A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.  The concierge services may include the following:  transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies.  All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.  Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye. 

Who We Are:

Opened in fall 2018, this South Austin hotel is one with its lush surroundings. Carpenter Hotel features a pool with a community deck and Q Hut pavilion. Each of its 93 rooms comes with a terrace. Take in the scenery with fare from our all-day Coffee Bar or enjoy a meal on the patio or in the dining rooms of our restaurant, Carpenters Hall. The hotel is nestled in an old pecan grove on the edge of Zilker Park in South Austin. It’s an easy walk to Lady Bird Lake, downtown, and central to everything worth doing. We suggest a picnic to the park, hitting a few balls at nearby Peter Pan mini-golf, catching a performance at ZACH Theatre, taking a canoe out on Lady Bird Lake, or attending Austin City Limits just down the block in Zilker Park.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match

• Free room nights, Discounted and Friends & Family Room Rates

• Generous Paid Time Off

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace

• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

• Complete all shift checklist items

• Check in and out all hotel guests in a confident, professional and personalized manner

• Take hotel reservations accurately and efficiently

• Assist in the development and implementation of special projects

• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

• Maintain a positive relationship with all employees and guests

• Ensure all calls are answered in a courteous, professional and efficient manner

• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

• Maintain accuracy with all accounting and billing procedures

• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

• Issue guest safety deposit boxes as requested

• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

• Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.

• Maintain a high level of cleanliness and safety in the work area

• Ensure that all equipment is maintained in good, safe working condition

• Maintain an increased awareness of safety issues throughout the property

• Keep abreast of safety and emergency procedures and OSHA requirements

• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed.  Furthermore, employee responsibilities and job descriptions are subject to review and revision.