Outlets Expeditor

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Expeditor at the Grand Geneva Resort & Spa, you will deliver efficient and exceptional plated menu items while maintaining a sense of urgency in the execution of the expo line and fast-efficient clearing of tabletops throughout the restaurant.   

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. 

What will you be doing? 

• Thoroughly understand the menu, wine list, ingredients, preparation, and expected service. 

• Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation) 

• Maintain a neat, clean, organized, safe work environment 

• Transport and polish clean wares, utensils, and accessories to area needed 

• Must be proficient in multi-tasking and bridging the service between the Front of House and Back of House 

• Must comply with opening and closing duties as well as running side work necessities 

• Communicate directly and consistently with the culinary and management team 

• Listen to and resolve customer complaints regarding service, product, and personnel 

• Must effectively process service responsibilities from service staff, such as from servers and bartenders  

• Has the ability to verbally describe and present the hotel’s food offerings in a professional manner 

• Perform other duties as assigned 

What do you bring to the role? 

• High school or equivalent required 

• One year or more of service assistance experience in a fine dining outlet  

• Able to read, write, and speak in English 

• Excellent communication skills and familiarity with the hospitality industry 

• Ability to establish and maintain an effective relationship with all department management, staff, personnel, and general public 

• Ability to work a flexible schedule including days, nights, weekends, and holidays 

What’s in it for you? 
 

• A free, well-balanced meal every shift 

• Discounted gym membership  

• Room discounts at Marcus Hotels & Resorts  

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa 

• Free parking 

• “Two for one” movie theater coupons at Marcus Theatres 

• Ability to grow your career and transfer from one property to another  

• Early wage access 

• Paid time off 

• Flexible scheduling 

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match 

• And more! 

About Us: 

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. 

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.  

The Grand Geneva Resort & Spa is an equal opportunity employer.