Front Office Supervisor

• Luxury Experience: Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbes‑rated hotel environment.

• Hospitality Education: Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus.

• Guest Service Excellence: Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values.

• Communication Mastery: Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace.

• Operational Organization: Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow.

• Financial Acumen: Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred.

• Technology Proficiency: Comfortable with property management systems and digital concierge tools; quick to learn new technologies that enhance operational efficiency.

• Leadership Presence: Approachable, confident, and composed leader who inspires teamwork and fosters a positive, service‑driven culture.

• Problem‑Solving: Resourceful and calm under pressure, with a solution‑focused approach to service recovery and operational challenges.

• Schedule Flexibility: Ability to work all shifts, including evenings, overnights, weekends, and holidays, to ensure consistent leadership presence.

 Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standard—it's a way of life. Elevate your career with us!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.