Security Manager - Full Time (Harrah's Laughlin)

JOB SUMMARY

Oversee all security operations, and make daily decisions on general operation of the facility to ensure a safe environment for all crewmembers and guests. Assist guests in every way possible in order to achieve the highest level of guest satisfaction.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Oversee all security and surveillance operations throughout shift while on property.
• Ensure that all procedures are being followed by Surveillance Supervisors, Surveillance Operators, Surveillance Technicians, Security Shift Mgrs, Shift Supervisors, and officers as outlined in the Internal Controls, Key Controls, underage prevention and standard operating procedures (S.O.P’s).
• Provide training for the security and surveillance department.
• Monitor and order all sensitive/restricted keys on property and conduct monthly audit of keys.
• Prepare quarterly training for the department on Internal Controls, underage, key controls.
• Assist in emergency situations, such as disorderly patrons and medical emergencies while on shift.
• Assist casino management in case of trouble at gaming tables.
• Provide input on security and surveillance issues, such as emergency preparedness and internal controls, to the Director of Security.
• Review surveillance logs and security reports and forward to appropriate locations.
• Disseminate information to Director of Security.
• Evaluate surveillance Supervisor, surveillance technicians, surveillance operators, security officers, Shift Supervisor’s/Shift Manager’s performance, take appropriate disciplinary action, investigate complaints, investigate violations of company policies and procedures and gaming laws, and write detailed reports.
• Ensure that all emergency equipment is in working order.
• Testify in court on behalf of company/casino as needed.
• Interview applicants for surveillance and security positions: make recommendations for hiring, promoting, and terminating security employees.
• Act as interdepartmental liaison during shift.
• Act as departmental liaison between company and local police department.
• Exclude patrons from property when appropriate, monitor patrons for intoxication, unusual occurrences, and take appropriate action when necessary.
• Comply with all Internal Controls, Company and departmental policies and procedures and safety regulations.
• Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

WHAT YOU WILL NEED

• Associate’s degree (A.A.) or equivalent from two year college or technical school; or six months to one year gaming experience and/or training; or equivalent combination of education and experience.
• Must have knowledge of Nevada State Regulations and Internal Controls.
• Strong organizational, communication, and multitasking skills
• Ability to follow company policies, procedures, and safety regulations
• Ability to read and write basic business correspondence and logs
• Ability to perform basic math (addition, subtraction, multiplication, division)
• Working knowledge of Microsoft Office products
• Must be able to work a flexible schedule including evenings, weekends, and holidays up to 12 hour shifts.
• Ability to manage multiple tasks, prioritize deadlines, and work efficiently in a fast paced environment.

ADDITIONAL REQUIREMENTS

• Stand for long periods or entire shifts
• Work in hot or cold outdoor temperatures
• Walk for the entire shift
• Maneuver in confined spaces
• Reach, bend, stoop, and twist
• Tolerate high noise and smoky environments
• Speak, read, write, and understand English
• Work flexible schedules, including weekends and holidays
• Push/pull up to 100 lbs
• Lift up to 50 lbs
• Must possess and maintain applicable regional Nevada Gaming Card(s)/License(s)
• Valid State Driver’s License with a clean driving record & Alcohol Awareness Card
• Basic knowledge of computers required.  Must have knowledge of Microsoft Office.
• Must be able to communicate effectively in English