Nurse Supervisor - Outpatient Infusion Clinic

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

We are seeking an experienced and dynamic Nurse Supervisor to provide frontline leadership for our South Bay oncology clinic and infusion services. In this critical leadership role, you will oversee daily clinical and operational activities, ensuring the delivery of safe, efficient, and high-quality patient care within a fast-paced ambulatory oncology environment.

The Nurse Supervisor serves as a key operational leader, supporting clinic and infusion workflows, staffing coordination, patient access, throughput management, physician collaboration, and staff supervision. Working closely with nursing leadership and multidisciplinary teams, you will help optimize operations, address real-time challenges, and maintain a seamless patient experience for a complex oncology population.

The Nurse Supervisor role plays an essential part in sustaining operational excellence, supporting caregiver engagement, and ensuring timely access to care. The ideal candidate is a proactive leader who thrives in a collaborative environment, demonstrates strong clinical and operational expertise, and is passionate about advancing quality, safety, and patient-centered care.

As a successful candidate, you will:

• Staff Supervision: Lead and manage a team of Medical Assistants and Laboratory Phlebotomists, including performance evaluations, competency validations, and training staff on new workflows to ensure consistent high-quality care.
• Policy and Procedure Adherence: Monitor and ensure clinical staff alignment with current policies and procedures, maintaining compliance with quality and safety measures.
• Scheduling and Time Management: Create staffing schedules, monitor time cards, and manage clinic throughput to optimize patient care and staff efficiency.
• EPIC In-Basket Management: Oversee and monitor the EPIC in-basket, ensuring timely responses and efficient communication within the clinical team.
• Resource Support: Serve as a resource for staff during busy periods, ensuring they have the support they need to provide exceptional care to patients.
• Meetings and Collaboration: Hold regular meetings with your staff to promote teamwork, attend operational and nursing meetings for the clinical network sites, and actively contribute to the continuous improvement of clinical operations.
• Performs other related duties as assigned or requested.