Operations Support Representative

Job overview: 

Schneider is seeking an Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise. 

Responsibilities: 

• Act as a subject matter expert for drivers and customers. 
• Solve problems to prevent customer delays. 
• Provide updates to first shift associates on issues that occurred during non-business hours. 
• Maintain strong working relationships with customers, drivers and team members. 
• Use a wide range of technology to accurately and efficiently complete work.