Temporary - Conference Operations Associate

Job Summary 
The Temporary Conference Operations Associate will be responsible for performing and managing operations duties in support of IEEE Conferences, Events & Experiences Conference Operations (CO) team. This includes, but is not limited to processing of IEEE conference publications requests, content submissions and customer service communications in support of conference activities and processes. 

This position will also provide complete and accurate information to internal and external customers in a timely and efficient manner as well as route exceptions when warranted and may also be assigned special projects as needed.

The incumbent will interact with conference organizers, IEEE Organizational Unit leadership, including both staff and volunteers, and other interested parties to ensure adherence IEEE policies and various conference operations and publications standards. The role has no direct reports. This individual must be able to work independently in a deadline-oriented environment, and has the authority to recommend changes in department procedures/processes and in IEEE procedures/processes.

Key Responsibilities
Publication Processing:

• Main point of contact for assigned publications, including reporting, issue resolution, some responsibility for time published into IEEE Xplore.
• Accept and review of submitted forms, and cataloging information, and receipt of conference content after the conference including posting research.
• Educates and assists conference organizers and others with electronic publishing requirements and content submission to IEEE Xplore.

• Receipt of conference content, review of submitted items with respect to applicable laws, policies, and internal controls, and conducts quality checks of content submitted.

   

Customer Facing:

• Provides accurate and timely responses – both in written and oral communications, and routes requests and projects to the appropriate subject matter expert for follow up and execution.
• Provides recommendations to revise existing processes and technology needs that will improve IEEE conference operations, and assist fellow team members to establish a consistent level of quality, accuracy and compliance to departmental standards.
• Primary point of contact for management of communication database

• Data audits

   

Other Responsibilities:

• Supports CEE team activities, projects and initiatives – including gathering data and performing research in support of specific conference inquiries or on focused on the conference customer experience.
• Portfolio-level awareness, understanding and support, based on assignment.