The Boro: Carry Out

Description

The Dixboro Project is a sprawling visionary concept in the historic village of Dixboro, Michigan. Our spaces invite you to experience the intersection of world-class dining, transformational hospitality, and abundant nature. The Boro is the our side-door takeout arm of The Dixboro Project - An all day café featuring woodfired pizzas, takeaway meals, a full range of expertly baked goods, Roos Roast coffee, adult beverages, and much much more.

Our service is guided by our commitment to excellence. We are serious about our service - working with synchronicity to stage and deliver a consistently excellent experience for each guest that walks through our doors.

Carry Out Team Members are at the center of that experience. This role combines guest service, coffee and beverage preparation, order accuracy, and product knowledge to ensure every guest leaves with exactly what they need. The ideal candidate enjoys connecting with people, thrives in a busy café setting, and takes pride in creating a welcoming atmosphere.

What You’ll Do:

• Greet guests in person and over the phone with warmth and professionalism while helping them navigate the menu.
• Recommend menu items, beverage pairings, seasonal features, and future experiences that enhance each guest's visit.
• Prepare high-quality coffee, espresso, tea, and other beverages with consistency and attention to detail.
• Accurately process phone, online, and in-person orders while coordinating pickup and delivery.
• Stay organized in a fast-paced environment by prioritizing tasks and ensuring every order is complete and accurate.
• Maintain a clean, stocked, and organized café while setting up teammates for success throughout the day.
• Demonstrate professionalism, reliability, and genuine hospitality in every guest interaction.
• Identify opportunities to enhance the guest experience while supporting café sales and retail offerings.
• Balance efficiency with friendly, attentive service while serving as one of the primary faces of The Boro.

Requirements

What We’re Looking For:

• Able to brew excellent coffee, tea, and serve quality beverages with efficiency.
• Preferred experience in providing excellent customer service in a fast-paced environment.
• Must be a great team player to serve the team mission and each guest fully.
• Must have a good attitude towards change and ambiguity.
• High level of personal hygiene and personal presentation.
• Able to stay calm in a fast-paced environment.
• Attention to detail in everything we do.
• Unwilling to compromise on our standards or accept short cuts.
• Consistent in performance and reliability.
• Able to work in sync with the flow of the restaurant.
• Must have weekend availability.

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 25 pounds at times.