Inside Sales Representative

Inside Sales Representative – Healthcare

Location: Southfield, MI (Onsite)
Employment Type: Full-Time
Compensation: $25/hour + Commission
Schedule: Monday–Friday, 9:00 AM–5:00 PM (No weekends)

Help Organizations Access Better Healthcare Solutions

EPIC Health is expanding its sales organization and seeking a motivated Inside Sales Representative – Healthcare to support multiple healthcare-focused business lines, including Unity Self-Funded Health Plan and Exodus DPC (Direct Primary Care).

This is a fast-paced, metrics-driven sales role for someone who enjoys proactive outreach, consultative selling, and helping businesses and individuals explore accessible, cost-effective healthcare solutions.

This position is fully onsite at our Southfield, MI headquarters and offers a competitive hourly base rate plus commission, with opportunities for professional growth as our organization continues to expand.

What You’ll Do

Sales Production & Lead Management

• Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospective clients.
• Present and explain Unity’s self-funded health plan solutions and Exodus DPC’s Direct Primary Care model.
• Identify prospect needs, qualify opportunities, address questions, and recommend appropriate solutions.
• Convert inbound leads and referrals into qualified appointments, proposals, or enrollment opportunities, depending on the business line.
• Maintain consistent daily sales activity, including calls, appointments, follow-ups, and pipeline updates.
• Accurately document prospect interactions, sales activity, and outcomes in the CRM.

Pipeline Development & Conversion

• Build and maintain a strong sales pipeline using cold and warm leads, referrals, digital inquiries, and company-provided prospecting tools.
• Engage prospects by phone and virtually, guiding them from initial interest through the sales process.
• Follow established sales workflows and follow-up practices to improve engagement and conversion.
• Monitor opportunities, identify barriers to closing, and maintain accurate pipeline forecasts.
• Collaborate with sales leadership to achieve individual and team sales goals.

Collaboration & Cross-Functional Support

• Partner with marketing, community outreach, and outside sales teams to coordinate lead generation and handoffs.
• Support appointment-setting and follow-up for larger employer, municipal, and strategic opportunities.
• Share feedback on lead quality, prospect objections, and market trends to improve sales messaging and outreach.
• Participate in sales training, role-play sessions, and ongoing product education.
• Work with relevant business-line leaders to ensure prospects receive accurate information and a professional experience.

What You Bring

• 1–3+ years of inside sales, outbound sales, or call-center sales experience; healthcare, insurance, or employee benefits sales experience preferred.
• Strong communication skills and a professional, confident phone presence.
• Ability to conduct high-volume outreach and work toward activity-based and revenue-based goals.
• Consultative selling skills, including asking questions, identifying needs, and addressing objections.
• Ability to learn and clearly explain healthcare, insurance, and Direct Primary Care concepts.
• Experience using CRM systems and maintaining accurate sales records.
• Strong organization, follow-up, and time-management skills.
• A motivated, results-oriented approach and interest in growing into more advanced sales or leadership roles.

Success Metrics & Expectations

Performance will be evaluated based on:

• Daily outbound call volume and prospect contact rates.
• Qualified appointments, proposals, and enrollment opportunities generated.
• Sales conversion rates and closed business.
• Achievement of individual and team sales targets.
• Timely follow-up and accurate CRM documentation.
• Professionalism and compliance with applicable healthcare and insurance communication requirements.

Compensation & Schedule

• Base Pay: $25 per hour
• Commission: Additional commission based on the applicable sales compensation plan
• Schedule: Monday–Friday, 9:00 AM–5:00 PM
• Weekends: Not required
• Work Location: Fully onsite in Southfield, MI

What We Offer

• Competitive hourly pay plus commission.
• Structured sales training and ongoing professional development.
• Exposure to healthcare solutions, self-funded health plans, and Direct Primary Care.
• Opportunities for career advancement into Team Lead, Outside Sales, or sales leadership roles.
• A collaborative, team-oriented environment with support from experienced leadership.
• The opportunity to contribute to a growing healthcare organization with multiple business lines.

The Ideal Candidate

You are a confident, driven communicator who enjoys starting conversations, building relationships, and turning prospects into customers. You thrive in a structured, goal-oriented sales environment, take ownership of your results, and are excited to grow your career while helping organizations explore better healthcare solutions.

EPIC Health is an Equal Opportunity Employer. Employment is contingent upon successful completion of applicable background checks and other pre-employment requirements.