Count Room Supervisor H

Reporting to the Casino Operations Controller, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room. 

• Responsible for planning, supervising, and monitoring the work of the count room team members. 
• Orders and maintains an inventory of operating supplies. 
• Ensures internal control and safety procedures are always adhered to. 
• Maintains compliance with Virginia Lottery regulations and company policies and procedures. 
• Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted most efficiently. 
• Conducts Performance Reviews by policies and procedures; provides feedback; coaching and development guidance as needed. 
• Weighs, counts, wraps, and records slot drop according to procedure. 
• Sorts, counts and records contents of table game drop boxes according to procedure. 
• Verifies quantity against records. 
• Responsible for general upkeep of the soft count room. 
• Repairs and maintains count room equipment. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

• Must have the manual dexterity to operate a computer and other necessary office equipment.  
• Must be able to stand on your feet for your entire shift. 
• Fast-paced environment, multiple tasks to be handled under time constraints.  
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, promptly.  
• Must be able to speak, read, write, and understand English.  
• Must be able to tolerate areas containing secondhand smoke. 

• Must be 21 years of age or older. 
• High School Diploma required. College degree preferred. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. 
• Minimum of 1-2 years supervisor experience preferred. 
• Minimum of 1-2 years related experience required. 
• A minimum of three to five years of Count Room experience preferred. 
• Ability to communicate with all levels of management in a clear, friendly, and confident manner. 
• Must be able to get along with fellow team members and work as a team. 
• Must present a well-groomed appearance. 
• Must be self-motivated and be able to handle more than one function at a time by being well organized. 
• Must be able to read, write, speak, and understand English. 
• Good mathematical and clerical aptitude for accurate record-keeping. 
• Excellent customer service skills are a must. 
• Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit License 

Hourly Rate: $21.00 per hour