AM Bistro Server

Description

The Food Server is responsible for delivering exceptional guest service by accurately taking orders, serving food and beverages, and ensuring a positive dining experience. This role also requires accuracy in processing cash, credit card, and room charge transactions while maintaining a clean and welcoming environment.  

• Greet guests promptly, warmly, and courteously. 
• Take food and beverage orders accurately and provide knowledgeable recommendations when needed. 
• Deliver orders in a timely manner and check back to ensure guest satisfaction. 
• Anticipate guest needs and respond to requests efficiently. 
• Maintain thorough knowledge of the menus, including daily specials and preparation methods. 
• Serve food and beverages according to company standards for presentation and timing. 
• Monitor tables to ensure guests have everything they need throughout their dining experience. 
• Clear and reset tables quickly to maintain a smooth flow of service. 
• Process cash, credit card, and room charge payments accurately and efficiently using the point-of-sale system. 
• Handle all transactions with integrity. If applicable, ensure proper balancing of cash drawers and reconciliation at the end of shift. 
• Follow all financial procedures to safeguard company assets. 
• Maintain cleanliness of dining areas, service stations, and workspaces. 
• Complete pre- and post-shift responsibilities including stocking, cleaning, mopping floors, cleaning service areas. 
• Assist teammates by restocking, bussing, or supporting service flow when needed. 
• Work collaboratively with kitchen, bar, and management staff to ensure seamless operations. 
• Follow all sanitation and safety guidelines.  
• Report any maintenance issues or damaged equipment. 
• Maintain professionalism with coworkers and guests.? 
• Other duties may be assigned by management  

Based on the F&B department structure at some hotels other duties may include: 

• Preparation of hot or cold food items 
• Knowledge of bar food items 
• Preparation and clean-up/sanitization of kitchen food prep areas. 
• Rotation of food items to ensure freshness of products. 

Requirements

Requirements:

• Food handler’s permit required, alcohol beverage service certification as required by local ordinance desired. 
• Prior experience as a server in a restaurant, café, or hotel environment preferred. 
• Excellent communication and interpersonal skills. 
• Ability to multitask and work efficiently under pressure.  
• Professional appearance and positive attitude  
• Ability and willingness to work a varied and flexible schedule including weekends, days, nights, and holidays. 

Physical Requirements:

• Must tolerate prolonged periods of standing, walking; occasional kneeling, bending, and stooping.   
• Must be able to lift and carry up to 40 pounds as needed to carry trays of food.   
• Must tolerate exposure to cleaning solutions.